Dutch Customer Care Administrator

Here at Lifeplus people are at the heart of what we do. Each Lifeplus colleague is a key part of who we are.

We value everyone who works with us and do all we can to create an environment where mutual respect, trust, collaboration and a shared sense of purpose drives all that we do. We strive for our people to feel valued and to have fun at work.

We’re looking for people to join the Lifeplus team that want to work for a unique company with lovely, kind and generous people.

We have a network of associates that are passionate about Lifeplus products and people. They contact our Customer Care centre in St Neots with their product orders and questions. Our Customer Care Administrators provide excellent customer service to the network by building relationships, resolving queries on a wide variety of complex topics and processing orders and changes. Customer Care is the first contact point for our network and the role is to truly represent the values and principles of Lifeplus.

**The role will include but is not limited to**:

- Process customer queries related to account changes and business building.
- Engaging with both new and existing customers to ensure high levels of customer retention.
- Use bespoke Lifeplus IT systems to resolve and process customer orders and queries.
- Contacting customers where appropriate in order to resolve queries, offering a satisfactory resolution.
- Take prompt and appropriate action for the customers.
- Assist new customers with their enquiries and setting up accounts.
- Process and complete administration of payments.
- Collaborate with colleagues in Lifeplus to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
- Be a proud ambassador of Lifeplus to customers and colleagues.
**Key Attributes**:

- Passionate about delivering customer service.
- Fluent in Dutch and English both oral and written.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Ability to work in a team, ask for help and trust colleagues.
- Problem-solving skills to take the initiative and develop your knowledge.
**What we offer you**:

- Rewarding salary packages Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free Lifeplus nutritional and personal care products at work
- Life Assurance
- Discounts on leading brands and retailers
**Hours and Days**:

- Monday to Friday, 17.5 hours per week. 14:30 - 18:00 (Occasional Saturdays maybe required)
**Salary**:£22,000 per year pro rata

**This role offers a mixture of home and office working, typically 2/3 days per month will be in the office to collaborate with colleagues at our St Neots office. Days and requirements may change in line with business needs.**

The responsibilities and attributes listed above is indicative it is not exhaustive and is not designed to limit or inhibit the way we work or how the role develops. This is intended to be a fluid document and indicates how we currently see the role.
- Please note: The successful applicant will be required to undertake a criminal record check.
- Please advise us in advance if you have any special requirements if you are asked to attend an interview

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**Job Types**: Part-time, Permanent
Part-time hours: 17.5 per week

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Referral programme
- Store discounts
Schedule:

- Day shift
- Monday to Friday
COVID-19 considerations:
Various provisions have been put in place in our offices across the board to keep colleagues safe such as mask-wearing, temperature checks, social distancing and constant antibacterial cleansing throughout the day.

Ability to commute/relocate:

- St. Neots, PE19 8JH: reliably commute or plan to relocate before starting work (preferred)
**Experience**:

- customer service: 1 year (preferred)

**Language**:

- Dutch (required)
- English (required)
Work authorisation:

- United Kingdom (required)