Ward Clerk

Undertake clerical, administrative and reception duties. Support the nursing team in the effective running of the department, providing a quality patient centred service Welcome patients and visitors to the ward area. Answer the telephone, transferring calls and recording and delivering messages accurately and to the appropriate personnel. Input patient activity on Patient Administration System (PAS), including booking elective admissions, admitting, discharging and ensuring that the PAS is kept updated.

Complete records of nursing activity for coding purposes. Obtaining patients notes and preparing same for patients admission. Book ambulances, interpreters and other supportive services Arranging district nurse referrals, on request of unit staff. Liaise with support services.

Liaise with Pharmacy staff regarding the ordering / delivery of discharge medications. Liaise with other wards / departments. Be responsible for the ordering and monitoring of clerical stores, and stock rotation. Assist with the general cleanliness / tidiness of the ward environment.

Filing medical and other documents as necessary. Preparation of GP and District Nurse letters. Maintaining ward display of patient / visitor information leaflets and re-ordering as necessary. Take a proactive approach to health and safety, reporting any accidents or incidents, be they actual or potential, to the nurse in charge.

Liaising with estates department and reporting any faults / repairs as necessary Maintain patient confidentiality at all times. Provide a general secretarial service for ward staff. Perform any other duties that fall within the range of clerical requirements of the ward in order to enable the provision of high quality care to service users.