Client Service Coordinator

3 days ago

Biggin Hill, United Kingdom Oriens Maintenance Services Ltd Full time

**Job Summary**
To coordinate and control the customer experience, and to administer the financial processing of aircraft maintenance projects.

**Duties**
- Reports directly to the Commercial Manager.
- Represents the customer for aircraft in maintenance.
- Coordinates & oversees customer touch points, and ensures the highest levels of customer service, commensurate with Business Aviation expectations.
- Prepares and presents the most accurate & timely update for the customer
- Builds and controls the financial development of any maintenance project. Allocates costs to customers or warranty.
- Must be flexible, to be reasonably accessible for customer support.
- Must respect company EH & S discipline and expectation.
- Delivers strategic projects as defined by the Commercial Manager
- Attends meetings as required.
- Carries out any reasonable request by the Commercial Manager or higher management in the reporting hierarchy.
- **Qualities & Knowledge**:

- Excellent communication and literacy skill
- Able to easily learn new technologies and computer systems
- Able to manage multiple priorities.
- Excellent organisational skills
- Must have excellent comprehension of financial priorities and processes.
- Must be methodical and ordered in approach to tasks
- Must be able to understand our customer expectations.
- Solid problem-solving ability and organisational skills
- Flexible and able to manage varying demands and workloads
- Basic understanding of continuous improvement philosophies
- Understanding of EH&S practices and policies
- Knowledge of safety risks linked to the working environment
- Understanding of professional integrity, behaviour and attitude towards safety
- Ability to promote the safety policy.

**Experience**:

- Previous experience of working in a similar role
- Previous experience of communicating with customers and HNWIs.
- Computer literate
- Read & write in fluent English

**Desirable**:

- Have the right to work in the UK without restriction
- Full UK driving license

**OUTLINE OF TERMS AND CONDITIONS**

**POST**:
**JOB CODE**:
OMS 1505

**TYPE OF POSITION**:
Full-time

**GRADE**:
Indirect

**REPORTS TO**:
Commercial Manager

**SALARY**

£25,000.00 to £30,000.00 per annum

**HOURS**

40+ hours per week, but may vary as required to meet the needs of the business

**TRAVEL**:
Yes, as required

**HOLIDAYS**

The annual leave year is from 1st January to 31st December and in line with company policy

**HEALTH CARE**:
In line with company policy

**SICKNESS**

In line with company policy

**PENSION**

In line with company policy

**EQUAL OPPORTUNITIES**

Oriens Maintenance Services has an Equal Opportunities Policy and all employees are expected to develop an understanding of and commitment to equal opportunities

**PROBATIONARY PERIOD**

**POST PROBATIONARY NOTES**:
Upon successful completion of your probationary period your salary will be: ‘As stated in contract’

Pay: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: OMS 1505

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