Nights Supervisor

2 days ago

Coventry NampW Satellite Villages, United Kingdom Manor Hotel Meriden Full time

Job Advert We have an exciting opportunity for a Nights Supervisor to join our group of hotels, namely the Windmill Village Hotel and Manor Hotel, where you will be required to work over both sites. You will receive a competitive salary plus amazing benefits which include free onsite parking, free membership to our state of the art health club and golf club, discounted food & beverage and discounted stays within the group. As our Nights Supervisor you will understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed. You must have experience in a similar environment with the knowledge and confidence to deliver the role described below combined with a passion for delivering exceptional service through your team. **Main duties and responsibilities** - Carry out handover procedures at start and end of shift. - Deal with room allocations, guest arrivals. Check-in and departure procedures, Accept and process messages and enquires. - Ensure that all guest arrival and departure administrative functions are carried out correctly, especially the continual maintenance of guest rooming lists, for use during any evacuation emergency. - Ensure that the property has been locked down, that all doors and windows have been locked securely. - Ensure that security walks are conducted throughout the shift, with particular attention to security and health and safety related matters. - Check that all postings, bills, accounts, credit transactions, adjustments, allowances, balancing and hand-over procedures are implemented proficiently. - Ensure the continual safekeeping of all cash/securities and that regular daily takings are made in compliance with laid down methods and security arrangements. - Carry out close-of-business administration, reports and balancing. Process hand-over procedures. - Process the night audit and ensure that correct procedures are followed and reports are produced and distributed accordingly. - Assist with staff training; departmental inductions, job skills, safety, statutory requirements and development and to continuously monitor and check standards of work and correct when necessary. - Work in co-operation with other departments, especially reception and bar services. - Prepare and deliver room service orders as required. - Ensure that cleaning procedures are maintained as per the departmental checklist. - Adhere to procedures for the security of property, keys - company, guest and personal. Deal with lost property and report immediately any suspicious circumstances or persons. - Have experience of working within a hotel operation, ideally in a 4 star environment - Be able to deliver excellent customer service at all times and train others to follow a similar example - Be smart and professional in appearance with a "can do" attitude and excellent communication skills **The Essential Skills**: - Have previous proven experience in a 4 star hotel or a similar high quality environment - Has a passion and commitment to quality and customer service - Well organised and structured in your approach **The Desirable Skills**: - Confident personality with presence - Engaging and the ability to inspire - Forward Thinking

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