Contracts Coordinator

2 days ago

Andover, United Kingdom Cross Rental Services Group Full time

**Objectives of the role**:
You will assist the Sales Support Director in all aspects of the customer contract from quotation to off hire. You will work to ensure you achieve all business unit KPIs ensuring productivity and quality of the business unit is maximised.

The aim of this role is to ensure all business coming into and leaving the company is packaged and administered in a professional and timely manner.

**Main Duties and Responsibilities**
- Co ordinating the elements of the contract pack to ensure that it is compliant with company standards, handing over complete clean files in a timely manner to the Engineering Team and Customer Services Team.
- Communicate with colleagues at all levels and work as part of a team.
- Be the point of contact with the quote team/ technical managers on the Sales support desk and the Customer Services and Engineering teams to ensure cross department communication is clear, timely and positive.
- Always enforce the PO and RAMS process ensuring the sales support desk adhere to the requirements and escalating any non-conformity.
- Maintain contract management of files to ensure 100% accuracy.
- Responsible for the action of all off hires and communication of off hires to both the customer and Engineering / Customer Service Teams.
- Ability to work with Insphire to produce and manager various management reports in line with agreed KPIs for the sales desk
- Assisting in other day to day duties according to the needs of the Department.
- Other responsibilities will be allocated from time to time by line managers and will be at the companys discretion

**Required Experience and Skills**
- Confident & professional phone manner
- Happy to work in a fast open plan office
- Computer literate
Office 365, Insphire (to be taught)
- Strong written and verbal communication skills
- Good numeracy skills as part of the role will be budget and sales driven
- Great attention to detail and ability to raise potential errors with colleagues effectively
- Well organised and ability to support and plan with others
- Ability to and interest in problem solving
- Willingness to learn about the HVAC industry
- Willingness to get involved in a variety of tasks
- Proactive
- Team player
- Experience working in a fast paced coordinator / administrator role.

**Details**
- Based - Andover
- Working Hours 0830 1730 hours
- 1 hour lunch break
- 25 days holiday (plus bank holidays)
- Free Parking
- Pension Employee 5% Employer 3%
- Corporate Eyecare Scheme
- Discretionary Benefits upon successful completion of probation (do not form part of terms and conditions of employment): Group Life Assurance (3 times salary), Private Medical Insurance (individual must Opt-In)

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