Urgent Appointment Team Leader

1 day ago

Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

To manage the Urgent Appointment Team, ensuring the provision of an efficient and effective booking service in accordance with National Cancer Waiting Times Guidance and local Trust policies and procedures.
Main

**Responsibilities**:
To communicate information with patients, relatives or staff on a variety of departmental matters.
To communicate complicated administrative information to staff from other departments, external contacts.
To communicate complex, sensitive, contentious information with a range of stakeholders, where persuasion or negotiation is required
To exercise judgements when dealing with enquiries and to analyses information to resolve problems
May need to communicate with patients, but on non-clinical matters (i.e. appointment times, provide directions or explain local procedures).
- T To manage a team’s performance or to provide training to others in own discipline (i.e. policies/processes or IT systems)
- To develop databases/spreadsheets, to collate or produce reports on a regular basis.
- To input data onto relevant systems, required to s tore and retrieve information or to collate and report data.
- Optimise the use of technology for area of own work.

Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do.
We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together
The post holder will be required to will work as a key member of the team within the department to manage operational issues, taking independent action when necessary including;
a. Recruitment and retention of staff
b. Undertaking annual appraisals
c. Management of sickness
d. Management of annual leave
e. Ongoing review of resources to ensure work is covered at all times
The post holder will work without supervision and manage own workload and that of the Urgent Appointment Team, ensuring that all referrals are managed in accordance with national and local guidelines and that appointments are booked within standard and non-attendance managed appropriately.
The post holder will be responsible for the validation of patients on a cancer waits pathway, ensuring that first appointment adjustments are accurately recorded and all information is correct on the system prior to monthly cancer waits submission.
The post holder will be required to deal with enquiries from GPs, patients, clinicians and other staff groups across the organisation regarding the Urgent Appointment Team.

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