Customer Advisor

Salary
- **up to £28,411 depending on experience**
- Location
- **Lowestoft**

**About the role**

**Customer Advisor**

**Full time 37 hours**

**Lowestoft, Suffolk/ Hybrid working optional (when successfully passing your probation period)**

**Salary up to £28,410 depending on the experience you can bring to us**

**About the role**

At Essex and Suffolk Water, we believe in delivering an excellent experience to all our customers. As a Customer Advisor, you will be answering inbound calls, dealing with customer queries, taking payments over the phone, and offering any guidance and support.

Don’t worry if you do not have Customer Service experience, we have a dedicated training team here to support you to ensure you have all the tools you need to be a successful Customer Advisor You will also receive support and guidance from your colleagues and Team Managers who are always happy to support

**About you**

Our customers are at the heart of our business which is why our Customer Service Advisors will be positive, and empathetic, have great communication & listening skills, be able to work as apart of a team, and have basic computer skills.

In return, you will receive a family feel, friendly team who are passionate about keeping everyday fun at work, with monthly social events and lots of incentives

**_

**About us**

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

**NWG at a glance**:
**Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.**
- We do this by providing reliable and affordable water and wastewater services for our customers._
- We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business._

**Our vision is to be the national leader in the provision of sustainable water and wastewater services. **To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

**Our benefits**

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.

Benefits to include, here’s just a few of them:

- Enhanced maternity pay
- Paid Sick Pay
- Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve - this is in with the pay deal so might not always be included.
- Company pension scheme
- Digital GP
- Award winning wellbeing website
- Employee Assistance Programme
- Life assurance
- Qualification loans
- Professional subscription
- Buy and sell annual leave
- Discounts and cashback offers

**About us**

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.

**Our values**

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision.

Our values are:
**Results Driven**
We take responsibility for achieving excellent business results.

**Ethical**
We are open and honest and meet our commitments with a responsible approach to the environment and our communities.

**Customer Focused**
We aim to exceed the expectations of our internal and external customers.

**Innovative**
We continuously strive for innovative and better ways to deliver our business.

**One Team**
We work together consistently, promoting co-operation, to achieve our corporate objectives.

**Colleague benefits**

We’re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

To find out more about our benefits, see our benefits booklet attached to this advert.

**Eyecare**

**Discounted Medicals**

**Employee Assistance Programme**

**Cycle2work**

**Buying & selling annual leave**

**Long service awards**

**Salary sacrifice car scheme**

**Computer**
**Loans**

**Award winning wellbeing site**

**NWG savings scheme**

**Company pension scheme**

**Pre-retirement workshops**

**Life assurance**

**Discounts & cashback offers**

**Qualification loan**

**Documents**
- Business Plan 2025-30 - Essex & Suffolk Water _- Download_
- Business Plan 2025-30 - Main Report _- Download_
- Business Plan 2025-30 - Northumbrian Water _- Down