Receptionist Apprentice

Hammersmith and Fulham Council are committed to investing in their residents and we are currently creating a wide range of high-quality Apprenticeships that combine working in a great job, comprehensive training and development opportunities and a competitive salary.

**The Job**:
Working in Ashchurch Centre for the Council you will:

- Managing the reception for our Ashchurch centre, liaising with customers & carers and providing a first class, front line service on behalf of the council.
- Maintain and update records and support teams with data entry and numerical data.
- Develop professional relationships with your own team and with others who we work alongside and provide services to.
- Build on your existing communication skills, gain invaluable experience and build your self-confidence through your day-to-day workplace activities.
- This role will require you to obtain through us an Enhanced satisfactory clearance from the Disclosure and Barring Service.

**Please also note that this role does operate a shift pattern including weekend working - please see role profile link below for further details.**

Please refer to the **Job Description** for more information.

**Training and Development**:
Within your role you will:

- Complete a Level 2 qualification in Customer Service funded by the Council. This will involve attendance at a college and/or completing tasks in the workplace (depending on specific course requirement).
- Join a personal and professional development programme that will involve a series of varied development activities and events throughout your time with the Council.

**Working in Hammersmith & Fulham Council**:
We appreciate and value our employees and recognise the importance of a motivated and supported workforce. We will support your development through the activities mentioned above and through the ongoing support of your manager and a mentoring programme. In addition to the competitive salary and excellent annual leave package the organisation offers a wide range of benefits such as; beneficial pension scheme, tax efficient childcare vouchers and cycle schemes, discounts at Vodaphone and local discounts from restaurants and shops.

**_Attitude Matters_**
Hammersmith and Fulham Council recruit as much for attitude as we do experience therefore, we will expect our applicant’s to be enthusiastic, keen to learn and adaptable to change which are some of the keys skills we will look for at the interview process.

**Moving on**:
After you have successfully completed your Apprenticeship you will have gained valuable workplace experience and attained a professional qualification which will improve your chances of finding work either within the Council or with another employer or help you move on to a higher level apprenticeship elsewhere.

You will have networked across the Council and be aware of the internal job market during your time with us and we will provide support on your approach to the wider job market as part of your development programme.
- Be a 16+ Hammersmith and Fulham resident or Hammersmith & Fulham care leaver.
- Not currently be qualified in Customer Service at level 2 or above.
- Currently not undertaking any other formal form of study (e.g. college or university course).
- Have lived in the UK for the past 3 years (as part of the funding requirement).

Hammersmith & Fulham Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

Corporate Equalities Employment Policy: In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Qualification (GOQ) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.