Customer Service Assistant
7 days ago
**Job Overview**
**What we look for**:
Positive individuals with team spirit and a go get attitude, has to have bounds of energy to boost the morale of the team.
You must be a fast learner with a hunger to succeed and be able to keep up with other team members and be up to the challenges set by management.
**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Analyse customer issues to provide effective solutions and escalate when necessary.
- Maintain detailed records of customer interactions through data entry in our systems.
- Demonstrate excellent phone etiquette while handling customer calls.
- Promote additional products or services through upselling techniques where appropriate.
- Collaborate with team members to improve service delivery and customer experience.
**Qualifications**
- Proficiency in English is required.
- Strong communication skills with the ability to convey information clearly and effectively.
- Experience in a customer service role is preferred but not essential.
- Ability to analyse situations and provide logical solutions.
- Familiarity with data entry processes and computer systems.
- Excellent phone etiquette and interpersonal skills.
- A positive attitude with a willingness to learn and adapt in a fast-paced environment.
Join our team as a Customer Service Representative and contribute to creating exceptional experiences for our customers
Pay: £12.21 per hour
Expected hours: 40 per week
**Benefits**:
- Employee discount
**Language**:
- English (required)
Work Location: In person
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