Customer Service Assistant

2 weeks ago

Gatwick Airport, United Kingdom National Car Parks Ltd Full time

**Customer Service Assistant - Join Our Team**

At National Car Parks, we believe that exceptional customer service is the key to a great parking experience. As a **Customer Service Assistant**, you will play a vital role in ensuring smooth operations, assisting our customers, and helping maintain the high standards we are known for. This is a fixed-term contact until 31/10/20025, working 4 on/4 off on a day/night shift rotation (42 hours p.w).

**Key Responsibilities**:

- **Deliver Outstanding Customer Service**: Assist customers with parking inquiries, offer friendly guidance, and resolve any issues promptly.
- **Monitor Parking Equipment**: Keep an eye on ANPR systems, intercoms, and other equipment, performing minor maintenance to ensure smooth functioning.
- **Ensure Traffic Flow**: Help manage traffic, optimizing the use of parking spaces and supporting a smooth and efficient process.
- **Enforce Parking Regulations**: Monitor spaces, ensuring compliance with regulations (disabled bays, coach permits, etc.).
- **Handle Payments & Complaints**: Process payments accurately and resolve any customer complaints with professionalism and care.
- **Health & Safety Checks**: Perform regular checks to maintain high standards of safety and security across the parking area.
- **Patrol the Premises**: Conduct regular patrols to maintain cleanliness and operational efficiency, ensuring a top-tier customer experience.
- **Drive & Park Safely**: Assist with vehicle movement, always ensuring safety and smooth service.
- **Report & Maintain**: Report any incidents, equipment issues, or safety concerns promptly, following company protocols.
- **Stay Updated**: Assist with training and stay current with any operational changes to ensure continuous improvement.

**Who You Are**:

- **Friendly & Confident**: You are approachable, enjoy engaging with customers, and thrive in a team environment.
- **Self-Motivated**: You work well independently, are proactive, and can handle tasks without constant supervision.
- **Problem-Solver**: Quick on your feet, you’re able to resolve issues efficiently and ensure a positive customer experience.
- **Adaptable & Flexible**: In a fast-paced environment, you’re able to adjust and learn on the go, keeping up with evolving operational needs.
- **Detail-Oriented**: You’ll be mindful of all aspects of the role, from handling payments to ensuring safety standards are met.

**Skills & Experience**:

- Excellent communication and customer service skills.
- Strong multitasking abilities - able to handle multiple duties and stay organized.
- Effective complaint resolution skills, ensuring customer satisfaction.
- Punctual with good time management.
- Previous customer service or parking experience is a plus, but not essential - full training will be provided.

**Additional Requirements**:

- Knowledge of health and safety protocols.
- A proactive, solution-focused mindset with the ability to work both independently and as part of a team.

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