Receptionist / Host

2 weeks ago

Maidstone, United Kingdom Sytner Group Full time

**About the role**
Sytner JLR Maidstone is looking for a friendly and enthusiastic Receptionist/Host to join our fantastic Welcome team
As a Sytner Host, you should share your passion for our brand every day and immerse customers in the world of Land Rover/Jaguar.
You will welcome every customer through our doors, managing their visit by directing them to the correct department efficiently and offering refreshments throughout. You will also manage incoming calls and will be responsible for connecting the diallers tothe right department promptly. Our Receptionists/Hosts work a variety of full and part-time flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
**About You**
You will be the first impression on the phone for our clients and guests - so a warm and cheerful voice with an ability to efficiently transfer the call is essential. You will also help proactively manage the experience of whoever visits our showroom so thateach customer and guest feel that they have had uniquely personal and bespoke service.
To provide the best service to our customers we'll need someone who is: a proactive communicator with our management and dealership teams, innovative in your approach to creating experiences and someone who will use their own initiative where they think itwill delight a customer. You will also need to collate customer knowledge and anticipate their needs, to back this up, excellent organisational and preparation skills are required coupled with a genuine passion for detail.
**Why Sytner?**

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
- Enhanced Holiday Entitlement - 33 days inc. bank holidays
- Industry-leading Maternity, Paternity and Adoption Pay
- Career Development
- Bespoke Flexible Working Solutions
- Recognition of Long Service every 5 years
- Discounted Car Schemes
- High Street Discounts
- Discounted Gym memberships
- Cycle to work scheme
- Free onsite parking
- One day a year paid voluntary / community work
- Business social events

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey.

We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

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