Contract Administrator

3 days ago

Crewe, United Kingdom Lantern Fire and Security Ltd Full time

**We are a leading Fire Alarm and Security company providing services to the commercial, industrial and public sector nationwide. We have numerous household names as customers and have recently won several new contracts.**

**We are looking to recruit another team member to be an Administrator for the field engineers. We have modern offices in a great location easily accessible from Stoke, Crewe and the surrounding areas. Also, free tea, coffee, crisps and biscuits is also worth mentioning**

**A good ability to work with others and engage well with a diverse range of clients is essential. We will provide training on our Management Software System - Joblogic as well as client portals.**

**The Role**

You will be working closely with the Field Operations team to deliver exceptional customer service, measured against internal and contract specific Service Level Agreements and Key Performance Indicators.

As a Contract Services Administrator with Lantern Fire, you will find a variety of different tasks to complete daily. You will primarily be responsible for a designated major contract, as well as other small clients and support to other team members as required. You will ensure the engineers are booked with the sites, diaries are organised and our software management system updated, as well as all reporting and processing schedules are maintained. These will include, but are not limited to:

- Dealing with customer calls professionally and in a timely manner
- Booking appointments with our Engineers and customers
- Preparing documentation (job details, updating system following job completion)
- Managing the Engineers diary
- Communicate effectively to all Stakeholders
- Log new customer calls on appropriate IT system ensuring that client priorities are met and ensuring accuracy and quality of data.
- Understand good housekeeping for data protection, performance and information security requirements.
- Manage Stakeholder expectations including conflict/problem resolution
- Manage priority through importance
- Identify and escalate opportunities to improve operative performance, and process improvement

**The Person**

To be successful in this role you will have good team-working skills, with the ability to respond professionally to customer and client enquiries.

We are seeking someone with excellent interpersonal, oral and written communication skills, who is self-motivated with a problem-solving approach. You will have the ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities.

In return we offer:

- 21 Days Holiday per annum, rising to 23 Days after 2 years, plus Bank Holidays
- Company Pension Scheme
- Christmas Bonus
- Annual Pay Review

**Salary**: £22,500.00-£24,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

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