Business Support Officer So1

We are recruiting for Connected Communities Resettlement Business Support Officer to work for Haringey Council, Full time paying £20.58 Per Hour.

**Job Purpose**:
Connected Communities is a prevention and early intervention service that aims to support Haringey residents with low level complex needs that do not meet statutory thresholds. The service supports people by providing access to a multi-disciplinary teamof professionals as part of an early intervention strategy of support.

Connected Communities is supporting the wider efforts to welcome and support new arrived refugees to settle into the borough, namely through national resettlement schemes such as ARAP, ACRS and Homes for Ukraine.

Business support is a crucial function in the effective delivery of this team. The core purpose of the role will be:
Responsible for delivering, to a high standard, the full menu of business support service activities to support the Resettlement work

Supporting the delivery of an effective and efficient service in line with the priorities, aims and objectives of Connected Communities

To provide expert business support to a range of functions and services for a wide range of issues and requirements

To work in partnership with the multidisciplinary team in ensuring that all risks, issues or opportunities are identified and quickly addressed.

**Main duties and responsibility**:

- Provide business support function to ensure the effective running of the council and partnership’s resettlement work including:

- Document Management
Taking telephone calls and relaying messages
Data entry to case management systems
Supporting Meetings e.g. sending agenda, taking minutes
Supporting key business process such as IT, Finance and HR
- Provide effective business support to meet the operational day to day running of the Connected Communities Resettlement Team
- Assisting with minor technical issues by providing basic IT support
- Design, create and implement spreadsheets to track activity data
- Keep computer data bases up to date
- As the programme is embedded inform opportunities to eliminate waste, stop nonvalue adding activities and maximise the potential of simplified and shared ways of working
- Contribute to the development of and implementation of our resettlement offer and work with the team to identify opportunities to enhance service delivery e.g. within team away days, team meetings and feedback
- Maintain up to date knowledge to ensure the effective operational support of IT packages and systems used within Connected Communities from a range of partner agencies
- Work with the business intelligence team to collate and provide a range of documents to support the evaluation of the programme e.g. activity data
- Order stationary and other offices supplies as required
- Engage proactively, effectively, professionally and co-operatively with customers, staff, and partner agencies, always presenting an efficient image of the Business Support and Connected Communities

**Knowledge, Skills & Abilities**
- Strong written and verbal communication skills
- Strong problem-solving skills to help drive service improvements
- Experience of working within a team within a front-line service and providing administrative function
- Excellent knowledge how to collate information that is accessible to all for presentation to a range of forums
- Excellent organisations skills and the ability to effectively prioritise
- Ability to identify opportunities and initiatives to develop and enhance the operational aspects of the Community Hubs
- Proven ability to proactively work flexibly on own initiatives under pressure and to tight timescales
- Experience of working in a confidential manner with sensitivity and discretion
- Excellent knowledge of the Microsoft Office suite of products, IT systems, Information Management and data protection legislation
- Knowledge of the IT based systems in use within the Council for general and specialist functionality and how they support service delivery
- Knowledge of council services and role they play in meeting needs of the community
- Understanding of the role of partner agencies both external and internal
- Experience of supporting change/efficiency initiatives
- Working knowledge of SAP