Breakdown Call Handler

We are currently seeking a Breakdown Call Handler to join our team and provide exceptional customer service to our clients. As a Breakdown Call Handler, you will be responsible for answering incoming calls, providing technical support and assistance to stranded customers, and liaising with our network of service providers to ensure a prompt and effective response.

Key Responsibilities:

- Answering incoming calls from customers who have tyre issues and require assistance.
- Providing technical support and guidance to customers, assessing the nature of the breakdown and advising on the most appropriate course of action.
- Liaising with our network of service providers to dispatch assistance to the customer as quickly and efficiently as possible.
- Maintaining accurate records of all breakdown calls and their outcomes.
- Communicating with customers throughout the breakdown process to keep them informed of progress and expected arrival times.
- Escalating complex breakdown issues to the appropriate department for further investigation and resolution.

**Requirements**:

- Call centre operates 24/7 so flexibility to shift patterns is key to this role.
- Previous experience in a similar tyre breakdown call handler role is preferred but not essential.
- Excellent verbal communication skills and telephone manner.
- Strong technical knowledge of vehicles and breakdown procedures.
- Ability to remain calm and focused under pressure, and work efficiently to resolve customer issues.
- Good organisational and time management skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Proficiency in using computer systems and databases.

If you have a passion for helping people and the skills and experience to provide exceptional customer service in a high-pressure environment, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role.

**Job Types**: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

**Benefits**:

- Gym membership
- On-site parking

Schedule:

- 10 hour shift
- Day shift
- Night shift
- Weekend availability

**Experience**:

- call handling: 1 year (preferred)

Work Location: In person