Commercial Insurance Claims Handler/negotiator

2 weeks ago

Twickenham, United Kingdom Davies Resourcing Full time

Ref: INDPER

Our Client is a leading Top 5 independent Insurance broker, there exists an great opportunity in their Commercial Insurance Claims Team, based on the Surrey/Middlesex border for an **experienced Insurance Claims Handler/Negotiator** to deal with a wide variety of claims from a broad range of Commercial Insurance clients.

The Team prides itself on offering a tailored and customer-centric approach to Claims, providing expert guidance and negotiation along with a prompt and efficient service.

This role offers you the opportunity to play an integral part in this high-performing team, where you will manage your **own varied caseload of claims** and provide expert claims relationship to our clients.

You’ll have an **excellent understanding of Motor Fleet and/or Motor Trade Insurance claims, with knowledge of EL/PL and Property Damage** an advantage and you will be confident taking ownership of the claims process from start to finish, whilst ensuring that each client experiences a positive journey.

You’ll therefore be a ‘safe pair of hands’, a confident and empathetic communicator, able to deal with the challenges Claims can often throw up, whilst providing each client with careful and tailored advice.

**Key Responsibilities will include**:

- Maintaining and managing your own personal caseload of claims
- Providing claims relationship management for large clients
- Handling claims that fall within the agreed definition of ‘Large Loss’ on referral and ensuring policy cover has been correctly interpreted
- Taking notifications from clients, setting up new claims and handling the process from start to finish
- Effectively negotiating with Insurers, Accident Management companies, Solicitors and Third Parties to keep the process moving
- Ensuring clients are kept updated and informed during the claims process, whilst managing expectations and assisting with settlements
- Producing and collating claims data and analyse trends
- Developing relationships with insurers and suppliers
- Scrutinising Insurer claims reports
- Delivering case studies to the Claims team to provide collective learning opportunities
- Attending client meetings and field visits with Client Managers/ Executives
- Liaising effectively with Commercial Client Managers and Executives to gain an in-depth understanding of each case
- Negotiating with Insurers to ensure the best outcome for your clients

**If you’ve been managing all aspects of Commercial Insurance claims at either an insurer, broker or in a Loss Adjusting firm,** enjoy solving problems, are an analytical thinker and pride yourself on being a resilient people person who’s not afraid to ask questions, we want to hear from you

Whilst they naturally welcome professionalism, accuracy and technical ability, they also put a high value on personality, team fit and the ability to make a positive difference to the team and to the wider company.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00-£40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Life insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Twickenham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Commercial Insurance Claims Handling: 2 years (required)

Work Location: Hybrid remote in Twickenham

Reference ID: BH/13042/GB

  • Media & Entertainment Insurance Account Handler

    2 weeks ago

    Twickenham, United Kingdom Aston Charles Ltd Full time

    **With a client portfolio spanning the full spectrum of the Media & Entertainment industry (from TV production houses and historic concert halls, through to modelling agencies and independent photographers), this is a superb opportunity to move intoa truly fascinating niche of commercial insurance. **This broker is very much at the forefront of the sector,...

  • Claims Handler

    7 days ago

    Twickenham, UK, United Kingdom Carpet Roles UK Autumn 2025 Full time £22,000 - £35,000 per year

    Carpet Roles UK are delighted to be assisting Specialist Flooring Insurance Assessor clients in their growth plans throughout 2019 and are seeking Insurance Inspectors to carry out Assessments for Replacements and Repairs (where possible) of Damaged Carpets in customers properties.The role is a varied one and offers Flooring Industry Professionals with...

  • Personal Lines Account Handler

    20 hours ago

    Twickenham, United Kingdom Get Staff Full time

    Get Staff Recruitment are delighted to be working with one of the UK's leading independent brokerages, who are looking to add an Account Handler to join their Private Clients team. This is an excellent opportunity for an ambitious insurance professional to build upon their knowledge, working for a company with impressive plans for the future and a thriving...

  • Client Handler/technician

    21 hours ago

    Twickenham, United Kingdom Davies Resourcing Full time

    Our client, known as one of the leading UK Insurance brokers is looking to add experience Client handlers to their Personal Lines unit The role will require: - Experience of Motor and Home insurance(although strong motor OR home would be considered) - Must have fantastic customer skills as will be dealing with a wide range of people (including pensioners) -...

  • Commercial Manager

    2 weeks ago

    Twickenham, United Kingdom Stride Resource Management Ltd Full time

    We're delighted to be working with a highly respected insurance broker, who are looking to appoint an experienced Commercial Manager to join their expanding Corporate Division. This is an excellent opportunity for a proven leader within commercial or corporate broking to step into a role that combines team management, client relationship oversight, and...

  • Underwriter, Motor Insurance

    2 weeks ago

    Twickenham, United Kingdom Edenbrook Full time

    We are currently partnering with a Rapidly-growing Insurance Broker to recruit a Motor Underwriter. The successful candidate will be responsible for managing referrals and queries while maintaining accurate administration, supporting performance reporting, and staying informed on products and underwriting requirements.Responsibilities include but are not...

  • Underwriter, Motor Insurance

    2 weeks ago

    Twickenham, United Kingdom Edenbrook Full time

    We are currently partnering with a Rapidly-growing Insurance Broker to recruit a Motor Underwriter. The successful candidate will be responsible for managing referrals and queries while maintaining accurate administration, supporting performance reporting, and staying informed on products and underwriting requirements.Responsibilities include but are not...

  • Underwriter, Motor Insurance

    1 week ago

    Twickenham, United Kingdom Edenbrook Full time

    We are currently partnering with a Rapidly-growing Insurance Broker to recruit a Motor Underwriter. The successful candidate will be responsible for managing referrals and queries while maintaining accurate administration, supporting performance reporting, and staying informed on products and underwriting requirements. Responsibilities include but are not...

  • Sales Negotiator/Senior Sales Negotiator

    24 hours ago

    Twickenham, UK, United Kingdom Worth Recruiting Full time £40,000 - £60,000 per year

    Job DescriptionWorth Recruiting – Property Industry Recruitment Vacancy: SALES NEGOTIATOR / SENIOR SALES NEGOTIATORLocation: Twickenham, TW1Salary: OTE £40kPosition: Permanent – Full TimeOur client is a long-established, dynamic, independent Residential Estate Agency with offices in the Twickenham area and they are looking for an experienced Sales...

  • Commercial Property in Twickenham

    2 weeks ago

    Twickenham, United Kingdom Ten-Percent.co.uk Full time

    Commercial Property in Twickenham (JO9732) Overview Reference JO9732 Salary Negotiable depending on experience Job Location - United Kingdom -- England -- Greater London -- Twickenham Job Type Permanent Posted Friday, July 11, 2025 A multi-office law firm is looking for a commercial property lawyer to work out of their Twickenham office. The firm is ideally...