Go-to-market Lead, Partnerships

**Overview of PolyAI**

At PolyAI we craft enterprise-grade voice assistants that carry on natural conversations with customers over the phone to solve their problems. Our voice assistants understand customers, regardless of what they say or how they say it.

We serve enterprises where customer conversation is an important part of doing business. Our customers include banks, hotels, insurers, restaurants, retailers and telcos.

This is voice-enabled, AI-driven customer service that works in the real world, right now.

PolyAI has been recognized by Gartner as a Cool Vendor in Conversational AI, and by CB Insights in the AI 100. We’ve also been featured in Bloomberg, The Washington Post, The Wall Street Journal, The New York Times, Forbes and TechCrunch.

Overview of the role and team

We’re looking for a highly-motivated, collaborative and outgoing individual to define and execute a channel strategy in new markets and sectors.

You thrive as an all-rounder; on any typical day you might be adapting value proposition statements, sourcing new leads, taking introductory meetings, helping existing partners with pre-sales activities, and discussing feedback with our product and marketing teams.

This individual will be part of the fast-growing Partnerships team and will be primarily responsible for expanding our channel relationships, generating revenue through channel partners and setting up an operating model to support our partners.

**Your responsibility will involve**:

- Be an active and key member of the Partnerships team, working closely with the Head of Partnerships to develop and execute go-to-market strategy and build/strengthen relationships with channel partners.
- Cover all aspects of partner development, including partner identification, recruitment, relationship building, developing joint value propositions, QBRs and dealing with issues.
- Work closely with marketing, product and strategy to co-design go-to-market plans, event or co-marketing activities, and drive execution to measurable outcomes.
- Be the single point-of-contact for our partners on everything pre
- and post-sales to ensure their success and effectiveness in the market.
- Act as an internal champion for our partners to internal cross-functional teams, ensuring that valuable customer and market feedback is acted upon.

**Minimum Requirements**
- 3+ years of experience in channel development, partner sales or consulting in B2B SaaS or Managed Services.
- In-depth knowledge and professional network in the enterprise technology sector, especially in contact center or customer experience solutions.
- Previous success in managing and growing revenue pipeline, client/partner relationships, and CRM and Partner Management tools.
- Self-motivated: you are used to managing senior stakeholders independently and thrive in a fast-paced environment.
- Highly collaborative: you’re a team player and enjoy collaborating cross-functionally to achieve results.
- Design mindset: you’re curious in nature, enjoy the ‘why’ as much as the ‘how’ and are good at generating hypotheses around value.

**Preferred Requirements**
- We’d love it if you had some of the below:_
- A strong personal interest in emerging technologies. You are tech-forward; you’ve tinkered with conversational AI or other new technologies before they become mainstream.
- Past work history at management consulting firms, value-added technology resellers, managed services providers and/or with experience within partner ecosystems of technologies such as CCaaS or RPA

**Benefits**

Participation in the company’s employee share options plan

25 days holiday, plus bank holidays

Flexible working from home policy plus a one-off WFH allowance when you join

Work from outside of the UK for up to 6 months each year

Enhanced parental leave

Yearly learning budget

Bike2Work scheme

Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs
- Equal Opportunity Statement:_
- PolyAI is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._
- All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status._