Welcome & Service Assistant
2 days ago
As the public face of our properties, you’ll provide a warm, friendly welcome, give information about Lytes Cary Manor and Tintinhull Garden, answer questions and make sure everyone has an enjoyable and memorable visit.
**Contract/duration**:permanent contract/start date as soon as
**Hours/working pattern**:on average 1 day per week, or hours could be worked on weekends and during school holidays; including Bank Holidays.
This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in equal instalments over the year
What it's like to work here:Reporting to the Welcome Manager, you’ll be part of a team of 7 working at Lytes Cary Manor & Tintinhull Garden on a rota basis.
This role would suit someone who prefers to be outdoors and enjoys interacting with people from all walks of life.
Investing in you:
We want you to learn, discover and develop your career. And we’ll do everything we can to offer you the training and support that you need to achieve your goals. We’ll work with you to plan your development in a way that’s right for your needs.
What you'll be doing:Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with a passion for delivering great customer service.
Who we're looking forWe'd love to hear from you if you are:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
- Independent financial advice
Requirements :Compliance.Eligibility to Work in the UK
Permanent p/t (335 hrs py)
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