Implementation Consultant

5 days ago


Liverpool, United Kingdom Ready Education LLC Full time

**ROLE PURPOSE**

The Implementation Consultant will report to the Team Lead of Implementations and is responsible for onboarding and training new clients, and providing professional services post-implementation, while delivering high-quality client experiences.

**REPORTS TO**

Team Lead, Implementation & Professional Services

**KEY STAKEHOLDERS**

The Implementation Consultant will work closely with:

- Client Services Leadership Team
- Support
- Client Success
- Sales
- Product Management

**MAIN RESPONSIBILITIES**
- Onboard new clients onto Ready Education’s product(s) by creating new instances, activating features, and aiding the client in configuring their platform according to their institution’s needs
- Provide training and platform consultation to ensure a smooth onboarding experience
- Serve as the Project Manager for their portfolio of clients during the onboarding phase
- Deliver professional services such as training (virtual and onsite), platform consultation and webinars
- Serve as Subject Matter Expert (SME) for Ready Education products and services
- Create help center documentation and tutorial videos for new features and enhancements as required, in collaboration with the Product and Support teams
- Participate in process improvement initiatives as required

**Note**:This role may require:

- Travel to client sites for up to 10% of the year to deliver training and other services
- Potential for work outside of standard business hours

**ESSENTIAL REQUIREMENTS OF THE ROLE**
- Must have a bachelor's degree in a relevant field such as business, finance, economics, information technology or a related discipline.
- Must have a minimum of 3 years of work experience with clients; computer skills and strong communication skills.
- Must have previously worked in an Implementation, Support or other Client Services role.
- Preferred: Experience in Higher Education, especially in working with the administration of computer systems and platform solutions; Knowledge of Ready Education products.

**WHO WE ARE**

Ready Education is the leading mobile student engagement platform on a mission to improve student success in higher education worldwide. Our products connect students with their peers and faculty, allow easy management of courses and finances, and help 700+ institutions strengthen their campus community. We are a global, remote-first team.

Ready is growing rapidly, both organically and inorganically, and has successfully completed four acquisitions in the past year. We have a diverse and world class team poised for our next phase of rapid growth.

**WHAT WILL MAKE YOU STAND OUT**

Individuals who are most successful in this role will will have expertise in the following areas:

- Verbal and written communication
- Attention to detail and organization
- Active listening and curiosity
- Grit and persistence

**WHAT YOU CAN EXPECT FROM US**
- A chance to work towards an amazing mission of helping students succeed as a team member of a global tech startup
- Remote first work environment with the option of attendance in our cozy office in the lively knowledge quarter of Liverpool
- The opportunity for flexible work
- Company pension
- Continuous learning and growth culture with many opportunities to develop professionally
- Team bonding activities
- Professional development opportunities
- Home Office Set up support with a company laptop & equipment
- A chance to work with a global collaborative, friendly and diverse team
- And Company Swag



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