Mortgage Administrator

**Job title** - **Mortgage Administrator**

Salary - £22,000- £25,000pa

Full-time position (Monday-Friday 9 am - 5.30 pm)

**The main purpose of the role**:

- Ensure clients have a smooth and pleasant experience
- Support the advisors in managing relationships with clients that have been seen for their initial mortgage appointments
- Update notes on records to reflect the progress of cases
- Update in house reporting tools to reflect case progression
- Provide clients with regular updates during the process and support the advisors by answering any non-advice related questions where possible.

**Working hours/ Location**:

- Full-time position (Monday-Friday 9 am - 5.30 pm)
- Working in our Royston office

**Behaviours**
- Excellent interpersonal, influencing and team working skills with the ability to work constructively with colleagues across the business
- Ability to manage a busy workload
- Accurately record results and outcomes/actions on our systems
- Ability to resolve problems quickly and efficiently

**Essential and Desirable Skills and Experience**
- Essential_
- Flexible and professional approach
- Previous mortgage administration experience
- Have excellent communication skills
- Friendly and warm telephone manner
- Motivated and driven to deliver results
- Desirable_
- 1-year experience with Mortgage Administration/Case progression

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Schedule:

- Monday to Friday
- No weekends

Reference ID: EM2201