Customer Service Advisor/receptionist

2 weeks ago

Downham Market, United Kingdom Artisan Care Group Full time

Due to increase of occupancy we are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Advisor / Receptionist.

**ABOUT THE ROLE**

This is a varied role covering both the reception function of the care home and also dealing with sales and customer service.

The main responsibilities of the role are:
Working on reception and supporting the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.

Ø Greeting people politely and professionally whether in person or by telephone.

Ø Ensuring phones are handled in line with Company policy.

Ø Logging all enquiries on our in-house system, ensuring all enquiries are responded to immediately and logged for follow up where required.

Ø Arranging show rounds of the home, training other staff to carry this out in your absence to the expected standard.

Ø Escorting potential residents and families on the show rounds, completing relevant documentation and then where applicable arranging for assessments to be completed.

Ø Ensuring show rooms are well presented and clean at all times.

Ø Undertaking competitor analysis to ensure accurate data within the local market.

Ø Supporting the Home Manager to implement local marketing strategy.

Ø Supporting the Home in organising events.

Ø Ordering name plates for residents rooms.

Ø Maintaining fire bag, evacuation lists and PEEP.

Ø Assisting manager with diary management.

Ø Assisting the administration team as and when required, including photocopying, diary management, booking in interviews for prospective staff and any other ad hoc duties.

Ø Maintain residents confidentiality and privacy.
- This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role._

Your focus as Customer Service Advisor will be to Support the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.
- Have experience in a previous reception or administration role
- Have experience in customer service.
- Possess effective interpersonal skills and have a clear and professional telephone manner.
- Be able to prioritise and manage own workload.

Hours of working:
08:00-20:00 (Including alternate weekends.)

Week 1:
Mon, Tue, Sat, Sun

Week 2:
Wed, Thu, Fri

(Pattern repeats)

**Job Types**: Full-time, Permanent

Pay: £11.45 per hour

**Benefits**:

- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Day shift

Work Location: In person

Reference ID: CH CSA/reception

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