Front Office Receptionist

2 days ago


Leicester, United Kingdom ibis budget Leicester Full time

As a Front Office Receptionist, you will be the first point of contact for our guests Good first impressions, providing exceptional guest service and a positive attitude is key for success in this role
- Check-in/greet guests, visitors and key stakeholders to our hotel
- Respond to all extranet booking enquiries
- Collect payment via PDQ card terminals or cash
- Monitor guest reviews and feedforward crucial guest comments to the team
- Basic clerical and administrative tasks
- Assist the food & beverage department
- Maintain the appearance/cleanliness of the front office
- Foresee and undertake shift opening/closing procedures

**Required Skills**:

- Strong interpersonal skills
- Strong written and verbal communication skills
- Ability to multi-task
- Ability to work independently
- Team-player attitude
- Basic knowledge of Microsoft Office Software
- Dependable, punctual and reliable

**In return, our company offers**:

- Employee of the month award
- 2 x performance bonus pay
- Up to 2 free bonus breaks stay at Accor Hotels UK and Ireland
- Free meals
- Free Uniform
- Christmas Party
- Sales leads incentive scheme
- 28 days of holiday entitlement ( if you full time)
- 30% Accor World wide

**Salary**: From £9.50 per hour

Additional pay:

- Bonus scheme
- Performance bonus
- Tips

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability

Ability to commute/relocate:

- Leicester, LE4 3BT: reliably commute or plan to relocate before starting work (required)



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