Head of Relationship Management, Business Banking

Regional Head of Relationship Management, Business Banking
Wales and South West

About our Relationship Banking Team
Our Relationship Banking team is responsible for increasing our appeal to our Business customers through a focussed relationship management proposition which drives improvement to service, quality and the effective development and execution of new strategic propositions which deliver sustainable commercial results whilst delivering great customer outcomes

What will you be doing
- To be responsible for the delivery of successful client outcomes through dynamic relationship management, insightful commercial knowledge, and the championing of our proposition to the Business Banking market
- To be an influential leader in the organisation and in the community, actively identifying opportunities, driving the growth agenda and building the success of Business Banking across the Wales and South West Regional market
- Actively grow market share within the region through the identification and development of quality new business within the segment. Develop and implement a micro-market strategy alongside Corporate and Investment Bank colleagues to drive continued growth and deeper immersion in the market
- Accountable for generating and driving all areas of performance of Business Banking within the region including the delivery of great client outcomes, growth of P&L (including Income, Debt and Deposit growth) and improving Return On Equity trend.
- Create a vision and a culture for the team that embraces the development and adoption of commercial and technological knowledge and potential ensuing change, the motivation to share this knowledge with others to support their development (commercial or personal), and the confidence to constructively challenge processes and ways of working that are no longer fit for purpose
- Work in partnership with Credit Risk to oversee an effective risk and reward balance avoiding unnecessary impairment which could negatively impact customer outcomes and the organisation’s reputation. Proactively manage all risk aspects including conduct and credit risk, ensuring the team is appropriately educated to understand and fully comply with the standards

What we’re looking for
- Proven track record of delivering portfolio growth performance. Drives commercial success using analysis and interpretation of data effective, leadership capability and commercial acumen and knowledge, including the commercial and digital agenda
- Intellectually and commercially curious - has a highly developed sense and knowledge of how technology and digital progression can impact the future and how this may impact customers and their businesses thereby influencing the SME portfolio, Business Banking agenda and colleague capability,
- Skilled in influencing and negotiating with senior internal and external stakeholders. Has strong internal and external networks
- A proven track record of building and sustaining high performing teams - both direct and indirect - delivering results via inspirational leadership, commercial aptitude and authentic, motivational relationships
- Demonstrable experience in defining, managing and communicating effective change, taking the team with them on the journey
- Demonstrable knowledge of Business Planning and the role of the Performance Framework, including company commitments to the FCA on how we will operate the SME business

Skills that will help you in your role
- Demonstrable experience of leading through leaders directly and indirectly
- Knowledge and appreciation of BUK commercial and digital agenda
- Knowledge of the Retail and Business Banking and Wealth Management agenda and role of SME segment within this
- Continuous improvement mind-set, consistently seek to drive simplicity and effective ways of working

Where will you be working
At one of our offices in Wales or the South West. We will confirm your place of work at the point of offer, ensuring that this is considered in line with our future ways of working and overall location strategy