Fault Coordinator

7 days ago

Poole, United Kingdom MSP Direct Sourcing Full time

**Job title**: Fault Coordinator

**Location**: Poole, BH17 7ER - Office based during training period, can be hybrid after passing training

**Contract length**: 6 Months contract with a potential of going permanent

Hourly Rate
- £13.20/hour (PAYE)

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently recruiting for an Administrator to join a Global business that specialises in Energy, Rail, Engineering and Healthcare

Purpose of the role

This role is responsible for the effective handling of faults in line with our customer’s contract requirements working on a prestigious and essential availability-based traffic signal maintenance contract. You will be expected to develop an expert understanding of our customer’s requirements and support our London Field Services team, contributing towards the long-term development of the Service Operations Centre and helping to establish our department within the company and with both internal and external customers.

**Responsibilities**:
Intelligent allocation of faults to Field Service engineers including those that are time sensitive and urgent to maximize output and limit travel, also ensuring that faults are dispatched to an appropriately skilled engineer.

Ensuring that all faults are reported, and information appropriately checked to support high levels of operational productivity.

Managing attendance feedback from our Field Service engineers and ensuring this is recorded on the customer system accurately in line with contract requirements.

Optimising contract performance by liaising with various third parties to ensure faults are appropriately managed.

Liaising with our customer to deliver their contract requirements.

Escalating risks or issues to a Senior Field Coordinator or the Service Delivery Manager

Key Competencies

Advanced verbal and written communications skills.

A high level of attention to detail, critical thinking, and the ability to remain composed when managing multiple tasks and working under pressure.

The ability to work independently and take ownership of tasks and incidents until completion.

The ability to build effective working relationships with colleagues & customers.

Self-motivator, able to demonstrate good initiative.

Required experience

Experience of working in a team environment is essential.

Previous administration, customer services or co-ordination experience is desirable.

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