Communications Shift Engineer

2 weeks ago

Canary Wharf, United Kingdom 360 Resourcing Solutions Full time

Our client hasan exciting opportunity for an experienced and energetic **Communications Shift Engineer** to join their high performing team in **London.** You will join them on a **full time, permanent basis**, **working 12 hour shifts, 4 days on/4 days off, nights/days** and in return, you will receive a competitive salary of up to **up to £43,000 p/a + excellent benefits: shift allowance, travel allowance, bonus scheme, pension, health insurance (Total Reward up to £72,000 p/a).**

The Company is the pioneering data centre colocation provider, an owner operator of Tier III data centres, connectivity and managed ICT solutions to over 2000 market leading corporations around the world. In the UK theirDocklands data centre campus facilitatesthe majority of the London Internet Exchange’s (LINX) capacity, meaning that they support a huge proportion of all UK internet traffic, making their Docklands campus a globally important internet hub.

**The Communications Shift Engineer role overview**:
You will take responsibility for ensuring, during shift hours, that customers’ Incidents/Events and/or Requests are processed in accordance with industry standards and brought to a successful resolution within agreed Service Levels at both London sites.You will also provide a value-added service to customers.

**Main duties of their Communications Shift Engineer role will include**:

- Receiving and acting on all customer Incidents\Events\Request notifications
- Incident Management - Prioritises and diagnoses, investigates incidents according to agreed procedures.
- Incident Management - Facilitates recovery, following resolution of Incidents, documents and closes resolved Incidents, Events and/or Requests via agreed procedures.
- Implementation of agreed IT Infrastructure changes and following maintenance routines
- Network Support - Uses Network Management tools where applicable to investigate and diagnose network problems, collect performance statistics, and create reports
- Customer Service - Liaise with customers regarding fault correction progress and circuit installations
- Maintaining customer equipment manuals, network drawings and circuit databases accurately and efficiently.
- Installing telecomms cabinets and cable installations in addition to installing and configuring customer equipment.
- Responsible for security of FM areas.
- Facilities Management - Monitor’s compliance against agreed processes and investigates, assesses, and resolves incidents of non-compliance, escalating where necessary. Carries their routine audit checks to ensure adherence to the policies and procedures.

**Qualifications and Experience they’re looking for in theirCommunications Shift Engineer**:

- Educated to Btec National Experience level (minimum) in telecoms (preferably), or IT.
- Sound knowledge of wide area networking and all associated protocols to perform sectionalisation and testing
- Good understanding of Fibre and Copper interfaces.
- Ability to conduct fault isolation and fault finding
- Ability to complete rack installations of routers, switches, firewalls, and servers.
- Good understanding of Microsoft and Linux O/S and associated products.
- Fibre Optic Testing & Safe Working Practices
- CompTIA A+ Certificate or Similar

If you feel you have the skills and experience to become their **Communications Shift Engineer,**then please click ‘**Apply’** today

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