Welcome Host

**Job Title**:Welcome Host
**Location**:Grange Jaguar Land Rover Hatfield
**Brand**:
**Salary**:£21,000
**Closing Date**:31 Aug 22
**Reference**:1852

**Grange Motors **are part of Cambria Automobiles, one of the UK's fastest growing franchised car and motorcycle dealer groups. They operate car dealerships across England and Scotland, trading under local brand names including; Grange, Dees, Doves, Invicta, Motorparks and Pure Triumph.
**Benefits include**:
The opportunity for a**_ Welcome Host_** to join a friendly team within **_Grange Jaguar Land Rover Hatfield_**. We believe that by identifying your potential and investing in your future, you will be able to develop skills and gain the experience that will enrich your career prospects.
- Salary - **£21,000**:

- Overtime Opportunities
- 31 Days Paid Annual Leave (including Bank Holidays)
- Preferential rates for servicing, MOTs and parts
- Fantastic discounts on vehicles sales
- Pension scheme
- Life Insurance Benefit
- Associate Assistance Programme (AAP) - _Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice and support from other Health Experts._

**Job Role**
Greet and welcome all guests and visitors to the Business, passing and directing all enquiries to the appropriate department or associate. Whilst building a rapport with guests and establishing their needs quickly and efficiently to maximise their Guest Experience. Acting as a Brand Ambassador, reflecting the brand image and standards at all times.
**Key Responsibilities and Duties**:

- Greet guests visiting or telephoning the dealership, making them feel welcome and direct them to the appropriate associate as soon as possible.
- Manage dealership switchboard as required with a friendly, efficient and welcoming approach.
- Log guest messages or complaints in the absence of the appropriate team members, ensuring information is accurately recorded and referred. Ensuring the guest is reassured that appropriate action will be taken.
- Maintain the reception/guest areas in accordance with dealership standards and identified guest needs.
- Maintain adequate supplies of Guest hospitality stock and dealership stationery.
- Process incoming and outgoing post, ensuring it is appropriately date stamped/franked in line with management requirements. Ensure collection by the Royal Mail each day and that the franking machine is in credit at all times.
- Maintain guest enquiry records/telephone logs in order to provide statistical information on guest visiting patterns as required.
- Complete daily associate attendance sheet to maintain an accurate record of associates within the dealership.
- Provide administrative support to dealership departments as required, including assistance with mail shots.
- Maintain and develop Company and industry knowledge through attending relevant training opportunities.
- Maintain quality standards of dress, attitude, guest care, honesty and health and safety in order to portray a professional image to guests at all times.

**Work Pattern**
- This is a full time role
- Monday - Friday 08:30 - 18:00

**Successful applicants will possess and be able to offer**:

- Previous Welcome Host/Reception experience is preferred, ideally within the motor industry
- Have excellent communication, organisation and interpersonal skills with a professional and welcoming telephone manner
- Have excellent administration skills, and the ability to prioritise multiple tasks and deadlines
- Excellent literacy and numeracy skills
- Excellent IT skills, including Microsoft Office
- Passion and ability to deliver an outstanding guest experience
- Respectful and courteous to guests and colleagues
- Flexibility in approach
- Honest with high levels of integrity and drive to succeed

**_Grange Motors and Cambria Automobiles are an equal opportunities employer. Your data will be held in line with the General Data Protection Regulations 2018._**

**Salary**: £21,000.00 per year