One Stop Shop Operator

1 week ago

Glasgow, United Kingdom City Facilities Management (UK) Full time

Salary** £24,969.00 per annum**
- Location** Glasgow Head Office**
- Shift Pattern** Days**
- This is a _permanent_, _vacancy_ that will close _in 25 days_ at 23:59 BST_. _

**The Vacancy**

We are recruiting for an Operator to be part of our busy, reactive One Stop Shop department (OSS). The role involves inbound and outbound telephone enquiries. Liaising with colleagues, engineers, and contractors, to ensure the smooth management of all aspects relating to OSS disciplines (Parts, Quotes, Purchase order Uplifts and uniform). Comprehensive training and support will be provided for our CITY Bespoke Systems. This role is based at our Glasgow Headquarters with a flexible hybrid approach.

**Responsibilities**:

- Professional and consistent customer service.
- Answering inbound calls from customers, contractors, and engineers
- Making outbound calls to our customers, contractors, and engineers
- Manage and process purchase orders /uplifts for Contractors.
- Support and Liaise with our customers, contractors, and CITY engineers with ETA’s.
- To ensure all aspects of quotations jobs are processed through to completion.
- To process part procurement/Hire requests from CITY Engineers.
- Validate and process uniform requests for CITY field operatives via supplier portal.
- Communicate fluently and confidently

**Essential requirements**:

- Previous customer services background would be advantageous.
- Excellent verbal and written communication skills
- Accuracy and attention to detail is essential
- Ability to multi-task
- General admin and data entry - computer literacy is essential.

**Benefits**:

- Along with a competitive salary, we have a comprehensive offering of colleague benefits. Our benefits include pension, medical, employee assistance programmes, health and support apps, and several salary sacrifice benefits (such as the cycle to work scheme). Our benefits platform offers hundreds of discounts on shopping, days out and holidays.

**The Company**

In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal - to make a positive change in the facilities management industry.

The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world’s most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

**Our Benefits**

**Pension Scheme**

**Retail Discounts**

**Cycle to Work Scheme

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