Team Leader

2 weeks ago

Loughborough, United Kingdom Flowers Associates Full time

**Team Leader**
Location: Loughborough

**Salary**: up to £24,000 per annum DOE
Hours: Full time, 37 hours per week
Permanent
Do you have experience motivating team members effectively? Are you able to build strong working relationships with customers and stakeholders?
Flowers Associates are seeking a proactive Team Leader to oversee and guide a team of 3 Project Support Assistants in achieving strong relationships with members, stakeholders and regional networks ensuring the highest level of customer service is displayedand service levels are met.
The Role:
Support the development of clear and concise project plans to ensure efficient and effective delivery and provision of high-quality customer service across the company’s members and regional networks.
The successful Team Leader will be responsible for but not, limited to the following duties:

- Build and establish relationships with internal colleagues and external stakeholders in order to provide high quality customer service for the company’s members and regional networks.
- Build and establish relationships with the allocated National Development Manager and Regional Development Managers to ensure customer service requirements are fully understood and efficiently and effectively met.
- Maintain contact with members, cluster co-ordinators and key networks by regularly updating them on relevant information, where appropriate.
- Share ways of working and best practice across the Membership and Network Services and Project Support Teams and the wider organisation to drive the provision of high quality customer service.
- Take ownership for key responsibilities within the Membership and Network Services Team to ensure membership and regional networks are efficiently and effectively serviced and targets are achieved.
- Work with the CRM development team to ensure the CRM and its information supports the delivery to the members and regional networks.
People Management and Results Orientation
- Review, identify and implement areas for system and process improvement to drive the provision of high quality customer service and efficient and effective ways of working.
- Ensure key deadlines and KPIs are fully understood, effectively communicated, and efficiently delivered, whilst working to a high standard.
- Establish and deliver effective and regular reporting mechanisms, including identification of risks/issues and potential solutions, to ensure successful delivery of high-quality customer service.
- Ensure the Project Support Assistants - Membership and Network Services are fully supported in their role on a day-to-day basis and through regular one-to-one meetings.
- Manage complex data and information to ensure consistent and effective reporting and maximise the use of internal system of Sales Force, where appropriate.
- Maintain up to date knowledge of the company’s membership offer and provide effective support to maximise the promotion and selling of the company’s membership to customers.
- Oversee the budget spend for the team, including but not limited to, purchase orders, invoicing, and producing simple financial reports.

**Benefits**:

- Holidays of 25 days, plus 8 days bank and 5 days for Christmas shut down = 38 days
- Working from home for up to 2 days per week once competent in the role
- Health cash plan
- Employee assistance programme
- Volunteering days
- Onsite parking

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