Internal Sales Support

3 days ago

Gravesend, United Kingdom UBT Full time

We are currently seeking an **Internal Sales Support **to join a well-established, family-run SME based in **Gravesend. **Your role includes the support and service to customers on a daily basis as their primary point of contact, especially those associated with the sales area you are assigned to.

**Key Responsibilities**
- Manage the inbox, process orders, create quotes, resolve queries and work closely with the transport and warehouse teams to ensure the needs of the customer are met to the highest standard every day.
- Completing sales enquiries correctly, efficiently & personally ensuring that the customer is always communicated with and satisfied.
- Following-up quotations.
- Support your dedicated account manager to whom you are assigned administratively and facilitate them with their workload to ensure they are as free as possible to hit their KPI targets.
- Collate data on customers prior to visits and summarise the call reports after visits, entering notes and creating actions in Pipedrive (CRM) where relevant.
- Liaising with suppliers and sourcing products as required.
- Supporting the other team members with order processing and inbound enquiries etc.

**Requirements**:

- Relative level of experience in sales support or customer service-based role.
- Experience within the construction industry is highly desirable.
- Experience in order processing at speed whilst maintaining high-level of attention to detail.
- Putting the customer first in everything you do.
- Collaborative team worker.
- Excellent communication skills and good organisational skills.
- Ability to work under pressure, remain calm and hit deadlines.

**Hours**:Mon-Fri 8:30am to 5:30pm (with a degree of flexibility)

**Benefits**
- Salary of £22,000 - £26,000 per annum
- + Bonus
- Refreshments
- Free lunch on a Friday (fortnightly)
- Free Parking
- Staff incentives ADHOC

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

**Benefits**:

- Canteen
- Childcare
- Discounted or free food
- Free parking
- On-site gym
- On-site parking
- Private medical insurance

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Gravesend: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: DF

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