Case Worker

Due to our continued success and growth, we are recruiting for a brand-new innovative and compassionate team to develop our “Together in a Crisis” service across Teesside. The service will work alongside Teesside Crisis and intensive home treatment teams to provide a rapid response to people who, following contact with the NHS, are assessed as not in need of an urgent statutory response but who nevertheless are in emotional and psychological distress and may require an immediate response to their personally defined need.
The Teesside Together in a Crisis service will support adults aged 18 and over, covering the four local authority areas across Teesside (Redcar & Cleveland, Middlesbrough, Stockton and Hartlepool) and be accessible to the older population. Mental Health Concern already provide this successful model of support in other areas of the North East and are recruiting this new team who will create this responsive and flexible service in Teesside.
An essential element is a skilled staff team, with local knowledge, able to listen to what is important to the individual, help the person explore the solutions available and prioritise the actions needed to resolve their difficulties. We are looking for people who are passionate about empowerment, who can work alongside someone so they have as much control as possible and leave more equipped to tackle future problems before they reach crisis point. If people skills and problem solving are strong attributes for you, this may be the perfect role for you.

You will be working from community venues in Tees Valley with some home working. Working hours will mainly be office hours during the working week with some evening and weekend work to cover on-call and to meet client needs.

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About you*
We would love to hear from you if you have:

- A detailed knowledge of the effects of stigma and discrimination
- A detailed knowledge of recovery in the context of mental health
- Strong interpersonal skills
- The ability to work to tight deadlines and effectively manage a caseload
- Good IT skills
- Self-motivation and the ability to work effectively as both part of a team and independently
- Have knowledge of issues surrounding homelessness, financial inclusion or substance misuse
There is likely to be some face-to-face working with clients and some work with Primary Care Network’s in Tees Valley, so it would be desirable if you have a valid driving licence and access to a vehicle, but this is not essential.

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What we offer in return*
We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

- 30 days Annual Leave plus Bank Holidays (rising to 32 days at 5 years’ service) and with the option to purchase or sell days.
- Enhanced Pension
- Refer a Friend payment, Cycle to Work & Enhanced Car schemes
- Vitality Wellbeing Programme including Employee Assistant Programme, GP & priority Physiotherapy access and shopping discounts.
- Fully funded flu vaccines
- Technology salary sacrifice scheme for home appliances, tablets, mobiles, TV’s, fitness trackers and more.
- Family friendly policies including Enhanced Maternity, Paternity and Adoption pay
- Volunteer Programme
- Enhanced Life Assurance Scheme

**Job Type**: Permanent