Deskside Support Engineer

6 days ago

Grangemouth, United Kingdom FDS Full time

**_**Deskside Support Engineer**_** Grangemouth, Stirlingshire
We are looking for a team orientated, highly customer focused and enthusiastic Deskside Support Engineer who will support a leading client providing a best-in-class second level support experience within the environments of a Virtual Walk In Centre, PhysicalWalk in Centre and the users deskside.
In this role, you will provide second-level support in a face to face and virtual environment on issues and requests including, but not limited to:
ServiceNow ticket management.
Microsoft Windows operating system - all related issues.
Microsoft Office 365 ProPlus/2019 - all related issues.
Software related issues (Standard & Non-Standard).
SLA focused, with proactive support in the form of knowledgebase articles and user training.
AD Management.
SCCM SW deployment issues (front end).
Smartphones & Portable Devices experiences for SIM configuration.
Meeting room management (Video and Audio Equipment).
Servers under Local Support.
Network cabling and port patching, Wi-Fi network, replacement of router.
Document and Asset management.
**Essential skills & experience**:
Excellent interpersonal communication skills, positive and engaging manner and a high degree of customer service aptitude.
Support experience in either a Walk in Centre or Virtual Walk in Centre environments, or direct end user desk side support.
Strong understanding of ITIL incident management, including upholding SLAs and communication to end users.
Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for end user equipment.
Experience with researching complex issues with end user software and hardware.
Self-motivated achiever who gains satisfaction from providing excellent customer service.
This is an excellent opportunity to join us and, as an employee, you will gain access to a large library of training courses and accreditations to help further your skills and development.
We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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