Vehicle Condition Coordinator

**About The Role**:
Working in Vehicle Solutions, part of Motability Operations Limited, the UK’s largest vehicle leasing company, the Vehicle Condition Coordinator will support operations at all VS centres processing vehicles for sale via mfldirect sale channels.

You will work with internal teams and external partners, to support with the authorisation of vehicles into work and thereafter, will progress manage through the condition management process, ensuring that target kpi’s are achieved and quality is maintained at the required standard.

You may be required to attend performance review meetings, so there is potential for occasional travel to other centres.

Key Accountabilities:

- Monitoring system reporting to ensure that vehicles requiring authorisation are processed in line with the agreed kpi, and where appropriate, completing the authorisation process.
- Progressing vehicles in work, ensuring that all vehicles outside of the kpi are regularly monitored, through to timely completion.
- Completing regular stock age reconciliation, with centre contacts.
- Dealing on a daily basis, with queries raised by centre teams.
- Providing regular reporting in respect of all aspects of the onsite process, detailing performance against agreed kpi’s.
- Provide regular feedback in respect of any issues impacting overall centre performance or post-sale claims.
- Monitor post completion stock, to ensure that the onsite stock volume, is in line with the agreed stock holding.

**About You**:
You will utilise effective communication skills, and a proactive approach to problem solving, to identify the most effective course of action, to achieve the desired and most cost-effective outcomes.

You will prioritise tasks, manage your own time effectively, and work as part of a wider team.

**Minimum criteria**:

- Previous experience in a high-volume vehicle reconditioning operation.
- Proficient in Microsoft software, specifically Excel and Powerpoint.
- Experience of utilising data to monitor performance and subsequently present findings.
- Excellent communication skills.
- Full driving Licence

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

- We find solutions
- We drive change
- We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.

As a Motability Operations team member, you can expect:

- An annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- Life assurance at 4 times your basic salary to give you peace of mind that your loved ones will receive some financial help
- Employee Discount Scheme with a huge number of retailers and an app to save on the go
- Discounted Electric/Hybrid Car Salary Sacrifice Scheme
- Access to the Cycle to Work Scheme (we have showers, changing rooms and secure bike sheds on site)

As well as financial benefits, our staff's health and well-being are very important to us, so we also offer:

- 28 days annual leave with option to purchase and sell days
- Funded Private Medical Insurance cover
- Critical illness insurance
- Free access to healthcare apps, such as Peppy, Unmind, Aviva Digital GP
- Funded health screening for over 50s
- 1 day per year to volunteer - Staff can support a local charity or do a sponsored event whilst being paid for it
- Access to our fully accessible company allotment - Where we grow our own produce for local charitable organisations
- Access to Prayer room and quiet spaces whilst working in the office

We also understand that not everyone is the same so offer several voluntary benefits that you can select outside the core package, th