Call Centre Agent

2 weeks ago

Elland, United Kingdom Sureserve Full time

**About Sureserve Energy Services Meters**: Sureserve Energy Services Meters (formerly Providor), a proud subsidiary of Sureserve Group Limited, is a leading provider of domestic smart meter installations across the UK, working with three of the "Big Six" energy suppliers. We are dedicated to advancing energy efficiency and sustainability through innovative metering solutions. Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions. **Purpose of the Role**: As a Call Centre Agent you will be responsible for scheduling appointments on behalf of our clients to install/exchange Smart Meters whilst maximising Engineer capacity by outbound calling activity. **Specific Roles and Responsibilities**: - Conduct outbound calls to customers to arrange smart meter installations, - Perform data entry and retrieve information using a bespoke database, - Handle customer inquiries and provide timely service updates, - Adhere to compliance standards and company guidelines, - Carry out any other reasonable duties as required by the company, **Working Hours**: 9AM - 5PM Monday to Friday. Please be advised that this is a fixed term contract position until the end of April 2025 however, this may be extended or lead to a permanent job. **Salary** £23,199.00 per annum Plus, a discretionary bonus of up to £200 per month on successful achievement of monthly KPI’s. **The Individual**: - Previous experience of inputting/updating databases, - Highly articulate with a clear telephone manner, - Good IT skills with knowledge of Microsoft Word, Excel and Outlook, - Good work ethic, highly self-motivated, and positive, - Ability to organise and manage own workload, - Previous experience working in renewable energy is desirable, - Personable with excellent communication skills, - Ability to work to deadlines, delivery of targets for self and others, - Strong team player.

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