Virtual Repairs Surveyor
7 days ago
Joining us as Virtual Repairs Surveyor, you will take ownership and responsibility of a range of detailed repairs and maintenance enquiries, aiming to resolve customer enquiries quickly and efficiently and delivering an exceptional customer service.
Working across all Stonewater stock, you will remotely investigate and resolve a range of construction/building related defects virtually. You will receive referrals from the Customer Services Centre (CSC) where they have been unable to resolve at firstpoint of contact. You’ll work in collaboration with the CSC and Partners to continually review and challenge processes to improve customer experience, improve repairs diagnostic, increase first time resolution and drive contact to a digital platform to supportStonewater’s digital agenda.
- Demonstrate a sound knowledge of repairs and maintenance in a housing environment.
- Have knowledge of building components, diagnosis of building defects, building/contract law and building regulations.
- Have experience of working in a customer focused environment.
- Have exceptional communication skills, able to communicate a wide range of information clearly and effectively and influence at all levels of the organisation.
- Be a strong team player, able to work effectively in partnership with colleagues, managers, employees and stakeholders.
- Have good literacy and numeracy skills including statistical and performance information analysis, demonstrating decision making capability.
- Have a digital aptitude for new technology.
**Discover Stonewater**:
Stonewater is a leading housing provider. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-buildingprogramme.
Our mission is to provide quality homes and services for people whose needs are not met by the open market.
We’re looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.
Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer.
- Are you ready to **#DiscoverStonewater?**_
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