Digital Demand and Planning Consultant

The teams within Digital Platforms and SEO are focused on continually improving these experiences for our customers through both transformation and optimisation activity, trying to attract more people to our website (both new and existing customers) and encouraging more of them to complete more interactions online with us. For us to be able to prioritise work efficiently and effectively to have the most impact against our strategic scorecard, we need to understand all of the tasks that we have across the team and how long they will take to complete.

We’re looking for a highly motivated and experienced Digital Demand and Planning Consultant to work across the entire Digital Platforms and SEO team. You’ll be responsible for understanding the demand that’s coming into our squads - either from other parts of the business (currently through out RF process) or by self-generated demand within the squad to drive towards our scorecard metrics.

You’ll facilitate the conversations around helping to size the work and the resource profile and capacity available and ensuring that we’re working as efficiently and effectively as possible. You’ll report on our capacity and delivery profile, along with any variances (using story points and our Jira Tooling to help you) and ensure that we have consistent ways of working and reporting when it comes to demand across the different squads.

We’re currently going through a period of exciting change within the Digital Platforms and SEO team, creating a new digital strategy, balanced scorecard, and way of working within our Customer, Brand and Engagement division. You’ll be working with a wide variety of stakeholders to ensure that our work delivers business value, but does so in a way that balances our regulatory requirements, propositions, commercial and consumer benefits.

This role is a job-share with a reduced working pattern of 21hrs per week (Weds-Fri)

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

**What you’ll be doing**:
In this role, you’ll be working within the Digital Operations team within Digital Platforms and SEO. You’ll be responsible for managing risk and controls across a number of squads within the team. This includes:

- Owning our demand and capacity planning processes - facilitating squads to size and track work, forward plan any capacity gaps (due to holidays, leave etc).
- Highlighting pinch points, and aiding to identify where other squads may be able to take on high priority work where required.
- Ensuring the balance of work between mandatory changes (to support society wide or regulatory activity) vs self generated demand that supports scorecard deliveries and improvements.
- Facilitating the progression of work through our processes to complete and close off work, aligning with audit processes.
- Facilitating squad ceremonies to ensure that squads work in a common approach across the team.
- Identifying and highlighting dependencies on other teams where their inputs or outputs are required in order to ensure elements are delivered on time.
- Defining the steps that different types of work need to follow and working with stakeholders to understand the plan that a piece of work will take along with the rationale as to why the steps are important to follow to drive the desired outcomes.

**About you**:
As a minimum you’ll have:

- Have a good understanding and experience of Scrum methodology to enable you to facilitate a number of Squads
- Experience managing demand and planning in a large, complex digital team.
- An appreciation of using planning tooling such as Jira to create reporting to help horizon scan for capacity and demand pinch points.
- Fantastic stakeholder management skills, working with individuals within the Digital Platforms and SEO team, and other stakeholders looking to get changes made to our Digital Brochureware platforms.
- Brilliant organisational skills - you’re have clear examples of where your methodical approach to planning have proven to provide clarity to teams and stakeholders alike.
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.
- **Say it straight** - This is about being honest and direct with good intent and saying w