Senior Client Service Manager

**The Opportunity**

The Senior Client Service Manager is a permanent position offering a salary of £50,000 - £70,000 per annum with an 20% Performance related bonus and 10% Accelerator Bonus based in Hertford & Chertsey with Home Working.

**This is the perfect role if you want the opportunity to**:

- Provide quality and sound advice to clients
- Be a key influencer in stakeholder meetings and always have a solutions-based approach
- Be an escalation point for every eventuality - inspiring confidence in the client as the 'go-to’ person

**The Company**

Blue Square (part of the Brand Partnership Group) was founded in 2009, with a core belief that the human touch and innovative technology could help brands engage with their customers, growing sales and increasing loyalty. Since then, we have developed thebusiness to become an award-winning brand engagement agency, working with some of the most successful brands on the planet.
Operating across the UK to pioneer brand engagement by connecting people, technology, and data, whilst championing sustainable partnerships for an ever-evolving world.

**The Role**

As a Senior Client Services Manager, it is your role to understand your clients and their needs, inside out. You will take ownership of the end-to-end delivery of client campaigns, activity, requests, and service management across your portfolio. You willensure that effective and efficient services are delivered to contractual SLAs and our solutions are fit for service, spotting growth opportunities in your accounts where possible, and driving service improvement plan. You will be the expert in spinning multipleplates and pushing the boundaries, always delivering exceptional results.

**Key Responsibilities**:

- Be the voice of the agency to the client, and the client to the agency to drive our service and proposition
- Client relationship management
- Ownership of all operational running of projects, activity, and initiatives within allocated accounts
- Influencing, building, and managing client budgets
- Understanding, reviewing, and striving to exceed weekly KPIs
- Provide insight and guidance on how to optimise and grow delivery of accounts
- Always ensure effective communication between agency and client
- Monitor and present statistics around SLA performance
- Be an escalation point for every eventuality - inspiring confidence in the client as the 'go-to’ person
- Provide quality and sound advice to clients
- Regularly providing updates to client so they never have to chase
- Attend and arrange client meetings
- Asking the right questions, establishing trust, and delivering on commitments
- Develop strong relationships across internal departments to always ensure outstanding service delivery
- Understanding internal functions and their roles within the client agency process
- Owning post project reviews, understanding feedback, and developing new ways of working to improve internal processes
- Actively develop business, including growing your knowledge of your client to maximise future revenue opportunities
- Be a key influencer in stakeholder meetings and always have a solutions-based approach
- Always looking to innovate, grow, and own strategic opportunities and service delivery
- Ensuring all commercial activities meet budget and efficiency targets
- Play an active role in the recruitment across your accounts to ensure quality placements that are centred around ours and our clients’ values

**Skill and Experience**

**Essential**:

- Field marketing / agency experience required
- Experience and understanding of the retail / telecommunications industry
- Previous account management experience
- Budget management
- Ability to spot commercial opportunities
- Previous experience of understanding, managing, and developing KPIs
- Ability to own and manage stakeholder expectations
- Good commercial awareness and critical thinker
- Excellent relationship building and interpersonal skills at all levels
- Ability to negotiate and positively influence different audiences
- Able to adapt to change easily and work well under pressure
- Incredibly proactive and forward thinking
- Excellent written and verbal communication skills at all levels
- A positive and can-do attitude
- Ability to manage multiple projects at one time
- Proven customer facing experience

**Desirable**:

- Strong cross-functional collaboration capabilities / indirect leadership
- Strong presentation skills
- High level of initiative
- Resilient, dynamic, and tenacious

**What’s in it for you?**
- Salary: £50K - £70K per annum
- Bonus: 20% Performance related bonus & 10% Bonus Accelerator Bonus
- Car Allowance
- BUPA Health Insurance
- Life Assurance: 4 x annual salary