German Speaking Customer Support Advisor

6 days ago

Malmesbury, United Kingdom Acorn by Synergie Full time

A commercially minded, experienced & hands-on Sales / Customer focussed individual with passion to deliver an outstanding customer experience.

Must be german spaeking as you will be liasing with german clients £25-30k

Monday
- Friday 8.30-5pm with the possibility of some hybrid work

**This role has responsibilities in various areas as follows**:

- ** Coordinate collections with 3**rd** party logistics provider: Where appropriate, arrange collection of the stock from the seller and transport to our warehouse for processing.**:

- **Coordinate customer collections: Where stock has been transferred for our warehouse liaise with Buyers to agree collection or delivery and coordinate with external logistics partner.**

**Responsibilities include**:

- ** Day to day contact with regular Sellers, maintaining relationships with key stakeholders.**:

- ** Triage leads from new Seller enquiries, decline sales when stock value is below an economic threshold.**:

- ** Active sales progressed in a timely manner with new Vendor & sale entry paperwork completed.**:

- ** Maintain a sales pipeline of leads being progressed.**:

- ** Communicate with Sellers to confirm product information required to process sales, collating information of systems.**:

- ** Sellers approve stock valuation & any minimum reserve prices that must be achieved.**:

- ** Resolve customer queries in advance of collection and update vendors where specifically required.**:

- ** Identify customer packing requests and coordinate with Logistics provider.**:

- ** Monitor unsold stock, ensuring entry into future sales and liaise with Seller to agree adjustments to reserve prices.**

***

**Person Specification**
- Ideal: Good knowledge of a broad range of medical equipment but not essential
- Strong personal drive with a hands-on, detail oriented, analytical approach.
- Commercially minded with proven sales experience
- Strong organisational & problem-solving skills
- Strong relationship management skills
- Experience working in an international environment

**Skills/Qualifications/Experience**
- Extensive sales admin experience
- Fluent German

Acorn by Synergie acts as an employment agency for permanent recruitment.

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