Head of Repairs

**Job Title**: Head of Repairs (Roofing)
**Salary**: £42,500 per annum
**Bonus**: Performance-based bonus worth up to **£1,000 per month** (linked to financial targets)
**Location**: Hybrid (flexible base, with travel to contract locations as required)
**Vehicle**: Company vehicle provided
**Reports To**: Managing Director

**About SSR Roofing**

SSR Roofing is a growing, innovative roofing contractor operating in the social housing and commercial sectors. We are proud to partner with major housing providers to deliver both planned and responsive maintenance services, with a strong emphasis on performance, collaboration, and tenant satisfaction.

**The Role**

We are seeking an experienced and commercially aware **Head of Repairs (Roofing)** to lead our responsive repairs division. You will oversee the operational, commercial and client-facing aspects of roofing repair contracts, ensuring exceptional service delivery across a growing portfolio.

The role is hybrid and offers the opportunity to work across multiple regions. You will coordinate directly with other senior managers (Planned Works Managers, Site Supervisors, Head of Access) to create a streamlined, consistent service across all SSR Roofing operations.

**Key Responsibilities**
- Lead the delivery of reactive roofing repairs across a range of live social housing contracts.
- Act as the key point of contact for client representatives, ensuring clarity of communication and resolution of escalated issues.
- Ensure all works are uploaded, updated and managed efficiently on client portals including **Total**, **Civica**, and **Oneserve**.
- Liaise daily with SSR’s **Planned Works Managers**, **Site Supervisors**, and **Head of Access** to align resources, optimise labour and maintain consistent delivery standards.
- Monitor financial performance against contract targets and actively drive profitability.
- Manage van stock processes and ensure timely replenishment via suppliers to support first-time fix rates and efficiency.
- Ensure all repair works are invoiced correctly using NHF Schedule of Rates and submitted in accordance with SLA expectations.
- Conduct regular service reviews and quality audits, using supervisors to support on-the-ground inspections and resident engagement.
- Work closely with the Scheduling Team to ensure appointment accuracy and effective tenant communication.
- Analyse performance metrics and use insights to identify areas for improvement in delivery, quality, and customer satisfaction.
- Maintain high standards of compliance with SSR and client H&S policies.

**Essential Requirements**
- Significant experience managing reactive repairs in a social housing environment.
- Strong technical knowledge of roofing systems and typical defects.
- Commercial acumen, with proven ability to deliver contracts within budget and drive financial performance.
- Proficient in **NHF Schedule of Rates** and responsive invoicing.
- Experience using multiple client portals (e.g., Total, Civica, Oneserve).
- Ability to lead multi-skilled teams and coordinate with other departments and senior managers.
- Strong communication and stakeholder management skills.
- Full UK Driving Licence and willingness to travel.

**What We Offer**
- Base salary of **£42,500** per annum.
- **Monthly performance bonus worth up to £1,000** if financial KPIs are met.
- Company vehicle.
- Hybrid working structure (flexible location).
- Funded training courses to support professional development.
- Clear progression route and a chance to grow with a forward-thinking SME.
- Supportive, collaborative culture and autonomy in a senior leadership role.

Pay: £42,500.00 per year

**Benefits**:

- Flexitime
- Work from home

Work Location: Hybrid remote in Bootle L30 6TA

Reference ID: Head of Repairs
Expected start date: 01/09/2025