Head of Customer Services
2 days ago
**Head of Customer Services**
**Pendragon Vehicle Management (PVM)**
**Hybrid**
**£38,000 salary with pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services.**
Due to the continued growth and expansion at Pendragon Vehicle Management (PVM) we have an exciting opportunity for a Head of Customer Services to join our team, based at our newly re-furbished office in Derby.
The Head of Customer Service will lead, manage and deliver an ongoing and continuous improvement in the customer service experience for customers of PVM to ensure we are recognised as best in class in the leasing sector. As well as leading the customer service team, the Head of Customer Service will be part of the broader Leadership Team within PVM.
**The Opportunity**
Pendragon Vehicle Management is growing rapidly so we require a strong Head of Customer Service to drive the customer experience element of our business forward to maximise sales opportunities for our business.
The Head of Customer Services should embrace new technologies, have a strong customer focus and deliver class leading service levels as well as being a great team player within the business, with a high level of compliance and adherence to procedure. To be successful within this role you will need experience within a similar field co-ordinating with our supply chain of partners as well as experience in managing large teams, coaching and helping developing them to make sure your team are delivering a high standard of customer service.
**What does the role of Head of Customer Services involve?**
- Be a champion of customer service within the business
- Measure and report the volume and quality of activity within the team
- Agree priorities and then manage the CS team to deliver against them
- Manage the hiring, Induction, training and retention of the CS team
- Improve and develop robust procedures to increase the quality and efficiency of support to customers
- Collaborate with other business departments to drive customer loyalty and revenues
- Co
- Ordinate with our supply chain partners improving customer service productivity
- Develop and maintain in depth knowledge of the company’s IT systems
- Reporting directly into the Managing Director regularly
**What do you need to succeed in the role of Head of Customer Services?**
- Computer literate
- Strong communication skills
- Team leadership/ management / planning / organising
- Proactive knowledgeable professional with natural leader skills
- Being both practical and an inventive individual who is highly literate and logical
We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry.
PVM is a great place to realise your potential and unlock you career, and join us today
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