Gp Receptionist

Putting Patients First is at the heart of what we do at Billinghay Medical Practice. Do you share the same values? Then this exciting opportunity may be just what you are looking for.

The contracted hours would be:
Wednesday
- 8:00-13:00

Thursday
- 13:30-18:30

Friday
- 8:00-16:00

Additional hours may be required from time to time to support the team.

We are a forward thinking Practice, always putting patient medical care at the forefront of every decision. We are routinely in the top 10 for patient satisfaction in Lincolnshire.

Main duties of the job

To provide a high quality, professional service to patients, doctors, colleagues, health professionals and others. Deal with telephone enquiries from patients, family members and hospitals, ensuring the Practice is always portrayed in the highest possible professional manner. To ensure that enquiries from patients are efficiently and courteously handled.
- Possess excellent IT skills and a willingness to learn
- Be capable of prioritising tasks and remaining calm under pressure
- Work to a high professional standard and avoid mistakes
- Have excellent communication skills to liaise with patients and colleagues
- Be able to deal with anxious and demanding patients
- Demonstrate flexibility in hours to support the team

Previous experience within Primary Care is an advantage, but not essential as training will be given.

About us

Billinghay Medical Practice is a rural and caring practice which provides a range of services for the 4,900 patients who are registered with us.

We have a skilled and experienced team comprising of 3 GPs, 3 Advanced Nurse Practitioners, Clinical Care Co-ordinator and an excellent nursing team. Alongside these we have a highly motivated and competent Reception / Administration and Dispensary teams.

We strive to ensure every patient receives excellent medical services from all members of staff within the Practice. We treat all patients and staff with dignity, independence, respect and honesty in an environment that is accessible, safe and friendly.

Job description

The following are the main responsibilities of a Receptionist;
Making appointments

Giving out results

Ambulance transport bookings

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Register new patients and temporary residents

Greet and direct patients and visitors

Signpost all AskmyGP requests

Ensure outstanding queries are explained and handed over to the next shift

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Pulling Lloyd George envelopes when requested by doctors

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

General housekeeping (e.g. keeping reception and waiting areas tidy)

Any other reasonable duties as necessary

**Job Type**: Part-time
Part-time hours: 17.5 per week

**Salary**: £9.55 per hour

Schedule:

- Monday to Friday