Team Administrator

An opportunity has arisen for a Band 4 Administrator to provide support to the ADHD Services. The post is based in Merton and Sutton Services with a requirement to work alongside Richmond Adult ADHD team also. The post plays a pivotal role in creating, sustaining and supporting the administrative and communication support systems within the services.

The purpose of the job is to provide an effective and comprehensive range of administrative services to support the team. There is reliance on the post holder to undertake a wide and varied number of duties to ensure that the work of the department is delivered as effectively and efficiently as possible.

You will have experience as an administrator in Neurodevelopmental Disorder Services and you will be committed to providing a high-quality service and have a desire to work collaboratively with a range of colleagues.

You will be part of the adult Neurodevelopmental Disorder services and work within Adult ADHD/ASD services.

The post will be working with the ADHD/ASD Services. Admin tasks to include using computerised information systems (RiO), collating statistics and returns as required by the Trust, word-processing, audio typing, booking appointments, developing and maintaining filing systems, being the first point of contact for patients, relatives/carers and other professionals service queries.

Following a period of recent investment in the ADHD Services, it is an exciting time to join the team and contribute to the development of services.

We offer a number of excellent staff benefits and understand the importance of a healthy work life balance. Some of our benefits are highlighted here:

- Generous pay, pensions and leave,we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
- Work life balance,we support a range of flexible options, such as: part-time working, job sharing, term-time working, compressed hours and working from home.
- Career development,There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
- Subsidised car parking
- You can park at any of our sites at a reduced rate of £20/month.
- NHS discounts,with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

**Other benefits include**:

- Eye examinations
- Looking after your health
- Cycle to work scheme
- Car lease scheme
- Season ticket loan
- Childcare vouchers
- Staff restaurants
- Free gym membership
- To be responsible for ensuring the data on RIO is accurate and up to date. The post holder will extract routine data for the Trust and/or team members. To produce reports and alert team to errors and problems as they arise.
- To be responsible for providing monthly returns on the Care Programme Approach (CPA) and other monthly performance indicators in a timely manner. To provide other returns as requested.
- To ensure that all patients and visitors are received in a courteous and efficient manner, covering reception when required.
- To be responsible for ensuring referrals to the team are processed efficiently. Responding to urgent referrals when necessary and making sure they are passed on to a senior member of the team.
- To facilitate effective communication within the team by providing team members with messages and information.
- To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
- To support the administration of multi-agency meetings, panels and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
- To maintain confidentiality of service users and professional information at all times.
- Organise clinics and meetings including room bookings or video conferencing as required.
- Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager.
- To liaise with the Office Manager on matters relating to building maintenance issues and where appropriate co-ordinate all the support services provided to the team including domestic, catering, security, estates etc.
- To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
- To implement Trust and team policies/procedures and propose changes to practices if necessary.