Senior Credit Controller

**JOB TITLE**:Senior Credit Controller

**JOB SUMMARY**:
The Senior Credit Controller will work as part of a capable and experienced team who
will take responsibility for the collection of debt for a specific portfolio of Local Authority,
ICB and Private Client account.

A mix of skills and approaches will be required in credit control, recognising the
differing nature of collecting from a local authority, the NHS and a private client. The
credit control team is required to work closely with the invoicing team in order to ensure
that issues with customer accounts are dealt with promptly and in a consistent manner.

The team is charged with providing a professional, responsive and efficient service to
the wider Finance Team and Operations.

**Key Responsibilities**:

- Liaising directly with Local Authorities, NHS, private clients and their relatives or
- resolve issues to collect current and historic balances
- Raising credit notes and associated amended invoices, supported by authorised
- Credit Note requests
- Liaising with colleagues in Operations and the Invoicing Team to resolve
- queries relating to outstanding Invoices or contracts to facilitate debt collection
- Reconciliation of sales ledger control accounts for all accounts within own
- portfolio
- Monitor unallocated cash within own portfolio to ensure receipts are allocated timely
- Set up and maintain Direct Debit Mandates for private clients within own portfolio
- Process Card payments for private clients within own portfolio
- Regular reporting to the Operational Managers and Directors on key account issues
- Achieving KPIs aimed at maximising cash collection and minimising old debts and write offs
- Produce weekly reports for your Manager on Aged Debt issues, within your own Portfolio
- Prompt escalation of issues to Line Manager as they arise and monitoring of all issues to ensure that they are resolved quickly and efficiently
- Provide support to the Credit Control Manager to complete the integration of all entities to the team
- Provide systems and knowledge support to the wider Credit Control Team in the absence of the Credit Control Manager
- Responsible for the day-to-day management of a small team, including holding regular 1:1 meetings and providing timely feedback on any issues and related performance reviews
- Work closely with the Credit Control Manager to develop the finance functionality in the Care System to ensure it is fit for purpose
- To assist in process improvements in the AR module, Lockstep Collect

**Qualifications**:

- GCSEs (or equivalent), including English and Maths
- A Levels or equivalent level qualification

**Desirable**:

- AAT

**Experience**:

- Working in an Accounts Receivable function for at least 3 years
- Communicating with people at all levels
- Excellent account reconciliation skills
- Working accurately and systematically

**Benefits**:

- Great Career development opportunities with a fast-growing Company.
- Hardworking team looking to utilise Technology to improve Care in the UK.

You'll have access to:

- Training and development for your role and future Career with Cera
- Lifeworks discount platform and Employee Assistance Programme
- Refer a Friend scheme

What's it like to be part of the Cera Team?

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.

You have the opportunity to join a purpose-driven company at the tipping point of transformation. You'll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you're from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disability are encouraged to apply.