Reservations Agent

**Job Ref**:INT21596

**Branch**:Holiday Inn Stevenage

**Location**:Holiday Inn Stevenage, Stevenage

**Salary/Benefits**:Competitive Rate of pay and benefits

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:Mainly Monday to Friday with occasional weekend

**Hours per week**:20

**Posted date**:16/09/2024

**Closing date**:18/10/2024

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.

What is in it for you?

As part of the Aimbridge team, you will have access to a suite of benefits that include:

- Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa
- Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 24/7 access to our employee assistance programme
- Career and lifestyle breaks - Allowing you to take time off for key life events.
- Staff meals on duty
- Starting salary above national minimum wage

A day in the life of

As Reservations Agent you will be responsible for supporting the hotel pricing strategy, ensuring maximum revenue, market share and the successful conversion of reservation enquiries from individuals and groups into materialised bookings. You will help with the day-to-day relationships with local corporate bookers and utilise sales opportunities to maximise revenue.

Based in the Holiday Inn Stevenage you will be part of a team of passionate people who know that being the best doesn’t always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

**About The Holiday Inn Stevenage**:
Located in the heart of a major business hub of Stevenage with dozens of nearby tourist attractions, you are within minutes of major transport hubs: a 5 minute walk from Stevenage Railway Station, 20 minutes from London Kings Cross and London St Pancras International (for Eurostar), a 35 minute train ride to the historic city of Cambridge, and a 25 minute drive from London Luton Airport (LTN).

Situated in Stevenage town centre, just off junction 7 of the A1(M), this 4 star hotel is in an ideal location for both business and leisure travellers. Nearby tourist attractions include Knebworth House, Hatfield House, Paradise Wildlife Park and Harry Potter Warner Bros. Studio Tour. Guests can take advantage of the hotel’s FREE Wi-Fi available throughout the hotel, utilise the fully equipped on-site gym and relax in our Destinations Restaurant and Bar, offering a range of modern world cuisine.