Head of Care Professional Experience

Industry Leading Training, Excellent Support,

**Company Description**:
Our office was established in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:

- Managing the process though our ATS
- Complete weekly and monthly reporting and analysing our performance so we can refine and develop our recruitment activities
- Manage all aspects of recruitment activity ensuring compliance with Franchise Standards and regulatory requirements through effective management of the team.
- Ensure recruitment strategies are in place, including creative recruitment campaigns, proactive sourcing of Care Professionals through various means and interesting, innovative, and timely content for social media.
- Ensure the accuracy and integrity of recruitment related information using the SmartRecruiters Applicant Tracking System (ATS) and all key players understand their responsibilities.
- Monitor ratio of Care Professionals to clients, building a robust talent bank and drive communication between the recruitment and scheduling team.

Training
- Lead all aspects of training activity ensuring compliance with Franchise Standards and regulatory requirements through effectively management of the People Experience team.
- Ensure training needs analysis and personal development plans are monitored based on the Care Professional development journey.
- Help formulate the Franchise Office training plan with the Trainer creating continual professional development opportunities for all and support through relevant qualifications.
- Ensure all the relevant team fully utilise the learning management system to record ongoing training and all key players understand their responsibilities.
- Oversee the delivery of the highest level of training and keep up to date with sector developments and legislation.
- Monitor and evaluate the quality of training delivery and ensure all Home Instead materials and resources are being used effectively.
- Research and utilise funding from local sources.

Retention and Structured Support
- Create a plan with the team for each stage of the Care Professional journey to ensure they are fully supported, with touchpoints in place, especially within the first 12 weeks.
- Responsible for monitoring field-based observations and ensure supervisions and appraisals are recorded and kept up to date.
- Monitor the quality of annual appraisals and coach and develop key players in this area.
- Support the completion of PEAQ and develop and deliver an action plan based on the feedback.
- Monitor staff welfare, morale, and wellbeing.
- Responsible for planning structured team meetings and social events.
- Owner of reward and recognition programmes and communicating all the Home Instead resources available to the team.
- Review completion of exit interviews and identify any common threads to share with wider key player team to put solutions in place.
- Overall responsibility for employee files; ensuring that they are all compliant, up to date and accurate.
- Set targets, analyse and monitor, recruitment, retention, and training data to continually improve and hold team accountable for delivery of HR key performance indicators.
- Keep up to date on industry trends and best practice on all areas relating to Care Professional recruitment, training, and engagement.
- Conduct annual appraisals
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Support the operations team with any people related issues.
- Take and follow advice from external HR advisors on any employment related issues such as disciplinaries and support the operations team in conducting these meetings in line with company policies and procedures.
- Carry out any other duties deemed necessary for the successful operation of the business.

The role is supplemented by a Training resource and a Recruitment admin which will report in to the role

**Additional Information**:
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.