Medical Receptionist

1 week ago


Norwich, United Kingdom Hellesdon Medical Practice Full time

**About Us**

Hellesdon Medical Practice is a friendly, patient-focused GP surgery committed to delivering high-quality healthcare to our community. We pride ourselves on providing excellent service and support to both patients and staff in a welcoming environment.

**The Role**

We are looking for an enthusiastic and organised Medical Receptionist to join our team. You will be the first point of contact for patients, providing a professional and compassionate service both in person and over the phone.

**Key Responsibilities**:

- Greeting patients and visitors in a courteous and helpful manner.
- Answering telephone calls and managing appointment bookings.
- Handling patient queries and signposting to appropriate services.
- Processing prescriptions and maintaining accurate patient records.
- Supporting the clinical team with administrative tasks.

**About You**
- Excellent communication and interpersonal skills.
- Strong organisational ability and attention to detail.
- Ability to work under pressure and as part of a team.
- Previous experience in a healthcare or customer service role is desirable but not essential.
- Proficient in IT systems (training will be provided).

**What We Offer**
- A supportive and friendly working environment.
- Training and development opportunities.
- NHS pension scheme.

**Job Types**: Full-time, Part-time, Permanent

Pay: £12.21 per hour

**Benefits**:

- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
- Sick pay

Work Location: In person



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