Key Holder 40 Hours

1 week ago

Ellesmere Port, United Kingdom McArthurGlen Designer Outlets Full time

**Job description** ABOUT THE POSITION**

With over 430 retail stores worldwide, our associates are essential to our business. From ensuring product availability on the sales floor to creating eye-catching visual displays to addressing customer inquiries to running an efficient check out process, our associates create memorable customer experiences while simultaneously assisting the Store Leadership team support Columbia Sportswear Company’s mission of “Connecting Active People with Their Passions.”

As a Key Holder Associate you will serve as a brand ambassador to provide exceptional customer service; contributing to the profitability and customer experience in the store. Within this role you will employ your natural problem solving and sales abilities to answer customer questions and make compelling product recommendations while supporting Columbia Sportswear Companies values to enhance customer service and teamwork. The Retail Associate II role is only used for Retail Associates who are in the Designated Key Holder Program.

**HOW YOU’LL MAKE A DIFFERENCE**
- Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
- Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
- Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
- Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently.
- Perform designated keyholder duties as needed which may include opening and closing store duties.

**WHY JOINING US?**

You will have the opportunity to work for a company that has a positive impact on the people we reach, the places we touch, and the products we make. Indeed, one of our core values is to do the right thing, not just for our company, but also for our consumers, customers, employees and their communities.

**On top of that, you will have the chance to**:

- Build new skills, develop your potential, and grow within our company.
- Join an inclusive employer where diversity and equity lead to creativity and empowerment.
- Be part of a company that focus on your wellbeing to ensure that you can be your best self.
- Benefit from special staff discount on our all products.

**Ready to join Columbia? Together, let’s unlock the outdoor for everyone**

**Benefits**:

- Flexitime
- Store discount

Schedule:

- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Performance bonus

Work Location: In person

Job Reference: CHE03888

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