Planner

Job Advert

As a Planner in our residential services department, you will be responsible for liaising with a our maintenance tradespeople to ensure that all appointed jobs are carried out on time and that there is effective communications with customers. You will also carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer including updating all systems information, addressing queries from the Customer Service Centre. The post holder may be required to work in any admin capacity within the Repairs Service ensuring that the directorate works as one entity.

The working hours for this role are Monday - Friday 7.30am - 4pm with a requirement to work until 6pm on a rota basis. This role is based on site at our Feltham Depot, with the opportunity to move to a hybrid working pattern after training has been completed.

**Key Responsibilities and Duties**:

- Create all new jobs, manage all workers’ diaries, and schedule appointments.
- Plan workforce activity in advance, reallocating work as required and integrating emergency jobs as reported.
- Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately.
- Identify risks as early as possible so unplanned disruption occurs.
- Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs,
- Ensure that any jobs ordered without appointments, such as communal repairs are effectively integrated into the workload and completed within overall job priority times.
- Provide a high standard of customer care in handling all communications and enquiries, both with tenants and leaseholders and with the Customer Service Centre.
- Initiate calls to tenants / leaseholders -rescheduling repairs at the earliest possible time.
- Follow up on any ‘out of hours’ emergencies to ensure work completion information is properly recorded and necessarily follow up work arranged.
- Assist with the management of maintenance officers’ diaries to ensure effective use of time for pre inspection work.
- Take part in rotas to provide support to the team between 8am and 8pm.
- Operate systems for the monitoring of issues for the team such as sickness absence, holidays, training, and development. Ensure appointments and work allocation takes account of times when operatives are not available.
- Undertake any other duties consistent with the purpose of the post.

**Previous Experience and Skills Required**:

- Self-sufficient, motivated with drive and determination.
- Ability to communicate effectively with a positive approach to solving daily work challenges.
- Ability to deal sympathetically with tenants and leaseholders in course of daily duties.
- Able to use judgement and discretion.
- Able to work on own initiative or part of team /take responsibility.
- Demonstrates high levels of energy and commitment.
- Good sound educational background with strong Repairs systems understanding Excellent Microsoft Excel and Power Point experience.
- Significant experience of a high-profile customer services role within a social housing repairs environment.
- Ability to manage all aspects of a customer focused team, including supporting developing and motivating staff, budgetary control and planning services.
- A proven track record of successfully working in a customer service team in either a contact centre or in a responsive repair’s environment.

**In return Lampton Group will offer you**:

- ** 23 days holiday allowance, plus bank holidays**:

- ** Free **GOLD** gym membership**:

- ** Lampton Rewards - discounts and offers from top brands and services**:

- ** EE rewards - 20% off phone, sim and mobile broadband**:

- ** Enhanced Maternity and Paternity leave**:

- ** Pension Scheme**:

- ** Refer a Friend Scheme offering up £250 for each new employee referred**:

- ** Staff wellbeing services, including access to online GP, occupational health and EAP**:

- ** Flu Jabs**:

- ** Eye care vouchers and support towards glasses**:

- ** Cycle to work scheme**:

- ** Electric Car salary sacrifice scheme**

**About Lampton Services**:
Lampton Services is a division of the Lampton Group of companies, a Local Authority Trading Company wholly owned by the London Borough of Hounslow (LBH). The business is split into three distinct entities, **Recycle 360, Greenspace 360 **and** Coalo.**

We provide a range of services, commissioned by LBH, for residents in the borough. From collecting recycling and waste, to maintaining parks, repairing and upgrading homes to managing allotments, Lampton Services is at the heart of the Hounslow community working every day to make it a great place to live. We also have a number of commercial teams, providing specialist services to businesses with any surplus we make through these activities being returned to the council for investment locally. Businesses engaging our services can be as