Veterinary Client Care Administrator

7 days ago

Wirral, United Kingdom Broadway Veterinary Surgery Bebington Full time

Broadway Vets have an exicting opportunity for an experienced Client Care Adminsitartor to join their team accross 3 branches on a 6 month fixed-term contract. This role gives you the opportunity to enhance your skills in a veterinary practice.

The Client Care Administrator’s role is key to the team’s ability to succeed. They will be working alongside a clinical team including vets and nurses at their dedicated sites, all aiming towards providing the highest standards of care while, maximising convenience, reducing customer effort and bond clients to Broadway.

**Role and Responsibilities**

Perform the expected duties of a Client Care Administrator as well as lead by example, taking a proactive approach to reception management and outstanding client care.
- Processing new client registrations, ensuring all new clients receive welcome information
- Insurance claim handling & processing
- Monitoring the receipt of external laboratory results & notifying the case vet
- Day 1-14 debt management processes
- Daily prescription box checks & rotation
- Reception stock rotation and top ups
- Leaflet ordering
- Managing reception poster displays
- Reception cleaning rota tasks as necessary
- Ensuring reception and the waiting room is well maintained and clean
- Sympathy card log - recording and sending.

Continuously reflect on the client journey at each site. Liaise with other staff to ensure customer journey is optimised with continual re-evaluation to deliver exceptional customer service to our clients.

Your weekly working hours will be 40h per week Tuesday - Friday (8am-7pm) with 1:4 weekends (8am-6pm). Braches are based in Heswall, Bebington and Wallasey.

LI-ST1 #LI-Onsite

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