Crisis Mental Health Support Worker

Mind is the leading mental health charity in England and Wales and we are proud to be part of a network of local Mind associations providing support to people across the country. North Lincolnshire Mind is a local charity supporting local people and we are here to make sure that anyone with a mental health problem has somewhere to turn for advice and support.

This is an exciting time to join our team as are developing new projects to offer a wider range of support for people with mental health problems. If you have a genuine commitment to mental health and recovery, we would love to welcome you to our team. We have a strong commitment to staff wellbeing and provide a range of benefits to support our team members.

**Job Description & Person Specification**

**Job Title: Crisis Mental Health Support Worker**

**Reporting to: Crisis Service Manager**

**Hours**: We are currently hiring Full, Part Time and Zero hours. This is a 24 hour/7 day service so shift work will be required.

**Pay**: £10.68 per hour, plus enhanced rates for shift work

**Duration**: Casual hours are also available

**Responsible to**: Crisis Service Lead

**Primary base**: Scunthorpe

**Purpose of Role**:

- To support people experiencing a mental health crisis to avoid a psychiatric hospital admission by drawing on lived experience of mental health difficulties in a safe manner.
- To work in partnership with Case Workers and NHS Crisis/Access and Home Treatment Teams to deliver crisis interventions in a non-clinical setting.
- To develop supportive and respectful relationships with people using our services whilst maintaining appropriate boundaries.
- To support service users to develop a range of coping, self-help, and self-management techniques.
- To support service users to take an active role in developing their own holistic plans for recovery/safety.
- To support service users to connect with community resources, to develop resilience, and to improve wellbeing.

**Main tasks**:

- To work as part of the team to establish and maintain a safe, welcoming and comfortable environment.
- To work in way that is inclusive and culturally sensitive for all, challenging stigma and discrimination.
- To contribute to the development and co-production of holistic support/ recovery/safety plans with service users and other team members
- To enable service users to build trust by providing sensitive, compassionate and non-judgmental support.
- To support service uses to access resources, opportunities and activities within the community and promote choice and informed decision making.
- To facilitate and motivate service user engagement in activities of their choice and the performance of a range of practical tasks, aligned to their recovery goals.
- To support service users to validate their personal identity and empower them to regain control over their life whilst focusing on strengths and personal responsibility.
- To share ideas about ways of achieving recovery goals, drawing on a range of coping, self-help and self-management techniques.
- To ensure that service user involvement/co-production continue to be at the heart of service delivery and development.
- To have an understanding of safeguarding, confidentiality and information sharing and to work in accordance with North Lincolnshire Mind’s policies and procedures.
- To work in a safe manner, in accordance with risk management plans and following North Lincolnshire Mind’s policies at all times.
- To maintain and store accurate records/documentation in line with North Lincolnshire Mind’s policies and adhering to current GDPR legislation.
- To align with the values of North Lincolnshire Mind and to engage with the Mind community. There is an expectation that the post holder will actively engage in staff meetings, training and events as appropriate/agreed.
- To engage proactively with the supervision and appraisal processes of North Lincolnshire Mind
- To act as an ambassador for North Lincolnshire Mind and the crisis services with external agencies and partner organisations.
- The post holder will be required to carry out any other duties which are within the scope/spirit and purpose of the job as requested. If duties and responsibilities change, the job description will be reviewed and amended in consultation with the post-holder

**Person Specification**:
**Essential criteria**:
Able to:

- Maintain a focus on self-care, self-management and personal health and wellbeing
- Make effective use of supervision
- Use reflective techniques effectively
- Engage in active learning
- Show commitment to personal development journey
- Able to manage boundaries appropriately
- Good standards of literacy/numeracy evidenced by appropriate qualifications or experience
- Ability to assist service users to develop recovery/support/safety plans
- Ability to work in an enabling and creative way. Supportive of both service users and fellow team members
- Excellent communication skills including acti