Centre Supervisor

At the National Animal Welfare Trust, we never stop caring for our animals and people. As a rescue and rehoming charity, operating five rehoming centres and three shops across the south of England, we are committed to improving the lives of the UK’s pets, helping around 1,500 animals each year.

NAWT Bedfordshire centre is in the initial stages of an exciting major redevelopment project to construct a contemporary animal welfare facility. The Centre Supervisor will be a vital member of the project team, helping to develop plans and implement new ways of working to increase the amount of animals and pet owners we care for in the community. The successful individual will have the opportunity to be part of a team that develops and implements new ways of working that will enhance the animal care, homing service and customer experience to ensure the centre moves forward and continues to provide an exceptional service to the animals in our care, our supporters and our staff and volunteers.

Reporting to the Centre Manger your key responsibilities will include, but not limited to:

- Ensure high standards of animal care are maintained at all times, continually meeting ADCH standards
- To ensure all animals receive appropriate training and socialisation by staff and volunteers
- Ensure all animals are assessed, advertised, matched and rehomed in a responsible and timely manner
- Work with the Centre management team to fully implement and monitor Home Direct and Short Term Fostering homing initiatives
- Manage and develop a team of Animal Care Assistants to ensure high standards of animal welfare are maintained
- To effectively resolve homing queries, ownership queries, requests and complaints to ensure resolution at first point of contact whenever possible
- Monitor and manage animal health in liaison with the Veterinary team
**About you**:

- Significant experience of performance management, supervising and coaching a team
- Experience of implementing change within a team
- Experience of working in a challenging environment whilst successfully managing multiple tasks
- The ability to organise and prioritise workloads
- A full UK driving License

As part of our commitment to making NAWT a great place to work, we offer access to the following employee benefits:

- 25 days annual leave plus bank holidays (pro-rated for part time staff).
- Contributory pension.
- Access to a free 24/7 support service providing support including legal, financial, emotional and medical advice.

Please note that unfortunately we are only able to make contact with those applicants who will be invited to interview.

Closing date: 13/03/21