Fleet Coordinator

7 days ago

Birmingham, United Kingdom Pertemps Birmingham Commercial Full time

**Fleet Coordinator - Birmingham - Permanent - Full Time**
Are you an experienced fleet Coordinator looking to join a busy team that manage prestigious and corporate national contracts? If so then you'll bound to be interested in this new and exciting role, to join a growing team, as part of ongoing expansion.**Fleet Coordinator Responsibilities;**:

- To utilise the fleet of vehicles to ensure the maximum revenue can be achieved
- To plan routes for the delivery and collection of vehicles using the most cost-effective method
- To manage external service and parts providers ensuring appropriate repair methods are undertaken and replacement parts supplied are of the required standard and cost
- To ensure all services provided to the customer and any costs associated with the service are recouped within the recharge process following the customer specific guidelines
- To ensure maintenance schedules and MOT appointments are agreed, accurate and supplied on a timely basis
- To monitor system data integrity and provide reports as required
- To offer front line customer support, advice and resolution following enquiries
- To ensure Key Account customers and management are regularly informed of call progression/ development through to satisfactory resolution
- Ensure that the necessary processes, procedures, and engineer work instructions are understood and followed, providing a consistent and professional service to our customers
- To aid, advise and provide support to your colleagues by utilising your commercial vehicle background and expertise
**Fleet Coordinator Responsibilities Key Accountabilities**:

- Ensuring all fleet and associated ancillaries under your control are compliant within either customer, legislative or manufacturers guidelines
- Demonstrating a cost focused mindset and displaying excellent cost control within your remit, ensuring that all costs are either recharged or within customer specific parameters
- Ensuring that repairs are completed in the most cost-effective manner whilst maintaining excellent customer service
- Meeting customer satisfaction and call response times
- Adhering to processes and procedures
- Keeping accurate and up to date records
**Fleet Coordinator must be able to demonstrate: Suitable industry qualifications/time served (or demonstrable experience applicable to the role)**:

- Vehicle and maintenance knowledge
- Ability to control maintenance costs and challenge quotes/invoices
- Excellent communication and customer service skills
- Business standard IT skills including Microsoft Word, Outlook, Excel
- A tenacious, enthusiastic, and flexible disposition.
- Prior experience with call handling/customer service, engineer allocation, customer management
- Be a well organised individual with excellent time management, organisational and prioritisation skills

**Salary**: £20,000.00-£30,000.00 per year (Depending on Experience)
**Fleet Coordinator - Birmingham - Permanent - Full Time

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